LivelyReviews of greatcall.com

SERVICE does not exist. The phone stopped charging and it has taken weeks because of wait times of 40 minutes to hours. Disgusting they market themselves to seniors for whom phones are a life line. They know they are failing but keep taking advantage of people. Best Buy and all who partner with them, nothing is lower than preying upon people who depend upon you

Do not purchase a phone for an aging relative from Lively. Maybe it would be better if there was a store close by, however, helping an elderly parent to purchase a phone, activate the phone and transfer a phone number over has been a complete nightmare. It has been 5 calls and over 3 hours trying to get this done. Simple? I think not. One person tells us one thing, the next person tells us another. A test call worked, then the phone does not work. We call again, 15 minute wait to reach someone.

If you're looking for a phone that only makes and receives calls, you might be okay, but I pay bills on line and enjoy reading and shopping as well. These lively phones come preloaded with Google Chrome, which doesn't work. If you disable Chrome, then you've disabled your only internet connection. I imagine Lively now has thousands of seniors on fixed incomes with a basically useless phone. Do you think Lively ever considered notifying their senior customers would be losing an important service? Nope, but I bet they kept selling phones.

Absolutely horrible customer service, the wait time is excruciating !! The wait time is absolutely unacceptable especially for these elderly people who are waiting for hour's for someone to answer their calls !! Our parents deserve better than this crap !! Switching to another service ASAP !!

THE RINGTONE IS NOT AS I HAVE SET IT, AND CURRENTLY I HAVE BEEN ON HOLD FOR OVER 23 MINUTES TO SPEAK WITH A "CARE ADVISOR" REGARDING THIS MATTER!

I just got off the phone with Tanika and Christopher her supervisor. Ask them why my mother was being charged hundreds of dollars for text messages that she has no control of. Of course they would sell me a more expensive plan but couldn’t do anything about the text messages and told me that I could change services if I didn’t like it(thank you for pointing that out). What a joke of a company and customer service. I’m sure they’re praying on seniors and this is one of their business models and that is to jack up prices for text messages. Read the reviews people there’s a reason they have a one star rating and it’s because they suck! Phones are garbage too! Going to Verizon now.

PLEASE READ !!!! If there was an option for a negative star, I would check that box. Let me start at the beginning of my ordeal with Lively. In early April 2024 I called lively to get information on the Jitterbug smart phone that was offered. The gentleman that I spoke with was friendly, in the beginning. He was not being very clear in the options that were available. When I asked him to repeat them, he made me feel like I was a stupid, old fool who was incapable of understanding. When my phone arrived, my son activated it for me. After several phone calls to tech support, he was FINALY, he was able to get it set up. On April 12, 2024 I spoke to Liz about the phone case and screen protector I had been promised but did not receive. She said she didn't even know they gave those out for free. but she sent them to me anyway. On April 19, 2024 I spoke to Perla about a data problem. she obviously hated her job because she made sure I knew it. On May 3, 2024 I spoke to a nice man named Henry who explained the charges that showed up on my first bill. I didn't have some of the services I THOUGHT I was supposed to get and there were charges I thought I had paid with the initial out of pocket cost. At the end of May, I decided I have had enough. I called and spoke to Kristen about returning the phone and getting a refund. she gave me the address to Best Buy Health in Lincolonshire, IL that I needed to send the phone too. She told me they will take the final bill of $40.59 out of the refund. On July 3, 2024 I spoke to Kesha to find out why I was getting a bill for $40.59. She said it was my final bill. After I told her what Kristen told me, she said she would send it over for a review. This review of Lively ends with a NASTY man named Greg that I spoke to on July 12, 2024. After getting another bill I called to get this cleared up. I explained to him the conversation I had with Kristen and he out and out called me a liar. He told me they do not or ever have taken a last bill out of a refund. I told him I will need to talk to my attorney, which happens to be my brother, But Greg didn't know that. His response to me was it would cost more to hire a lawyer than it would be for me to just pay the bill. My jaw hit the floor at this remark. I have lived a long life and have delt with many types of people, but the experience with Lively has been the WORST!!!!! The claim they make at the beginning of all phone calls that says "your call may be recorded" I hope is true, because they now have dates and names to go back to check. And I haven't even mentioned the length of hold time you have to endure. I would hate to think of the consequence if I had to truly depend on them to get me help. PLEASE TELL YOUR LOVED ONES TO STAY AWAY FROM LIVELY.

Problems porting the phone number left me with two dead phones. They never told me I needed a second phone to get the lively phone working....Luckily I had a landline to save the day. Then the voice mail would not work. Tried with a customer service rep to fix the issue and the connection was mysteriously dropped. Did they call back? No. Wasted hours over two days to accomplish NOTHING I thought Page Plus was bad. This place is even worse.