LivelyReviews of greatcall.com

Bought this phone for my elderly brother, thinking that it would be easy to use, but also easy to manage. Easy to manage is not there. Although he has Wi-Fi access, the phone keeps exceeding the five gig cellular data plan. I’ve had him and customer service on the line several times the cellular data has been turned off, but somehow gets turned on again. The problem is, they don’t have any functionality to lock this thing down so people don’t inadvertently cause a problem. In my view that’s a very big issue when you hand technology to someone that can’t manage it. I’ll be terminating the service after getting $300 overage charge.

This is the worst experience I have ever had. I set up the phone for my aging aunt (85+ yo). They repeatedly want to speak to the aunt, as they assume she is the primary owner. Because I don't have the "password", I cant sort out the billing error they made, or transact any business with them. The phone service itself is awful. This phone was the only lifeline my aunt has. No one can ever hear her, because it is garbled. Great idea to have a senior phone, but this is NOT the way to go.

I'd love to leave zero starts. They really try to say they have great customer service but this has been one of the worst customer service companies I've interacted with. We cancelled our service with them about a month into it because switching my mother over to their phone was too difficult. Four months after cancelling service I get a random email telling me that I have a bill. They reactivated my account without telling me...and they insist I pay the fee even though we've been with another carrier the whole time. They refuse to let me speak to a manager or anyone other than the the initial, combative, customer service rep.

Billed me repeatedly for my deceased fathers phone service. He had taken over the phone a couple years ago but they never took me off the account then started to bill me. Best part is after the service went unpaid they turned off the phone but continued to bill me for service that nobody could have been able to use because the phone was deactivated. Had to waste way too much time clearing this mess up today. I would avoid buying this for your loved ones and stick with a simple phone and a prepaid plan not this this overpriced mess.

SERVICE is terrible. Cant get signal for calls and can never get or make calls to my loved one. Lively says its verizon network and its our bad location in Silicon valley!! I have visible through verizon and its pretty darn good. Lively sounds like a computer when you call him and every few words cuts out. Only time it gets adequate cell service is out in the street and seniors cant be going out in the street or sidewalk everytime they want to place or get a call. As far as the Phone interface on the smart 4 jitterbug is good for someone who had health issues and needed to get back into using a phone after months in the hospital. The Iphone was too complicated then. But now he is getting good at this phone, its time to go back to verizon or get an unlocked phone and sign him up with visible. Too bad as LIVELY is thE ONLY carrier that the jitterbug smart is able to be used with. Monopoly over seniors. Phone is ok. CLock and alarm are a nightmare to use and set. But other software interface features are pretty good. Wish we could use another carrier because obviously verizon is giving lively the bottom of the barrel worst possible network they can..

Lively (and Best Buy) is an ironic name for this company. Their billing on making calls are outrageous - charging $2.00 a minute for an overseas call was twice as much as using a $25 Walgreen card. Their staff are confused and helpless- prompt you to go online that's like fighting a shield. I'm changing "lively" provider tomorrow and filing a complaint with the FCC. .

Avoid Lively at all costs. They mean well, but their products SUCK. Let me recap my last 60 days with lively. My aunt has some severe vision problems and relied on a flipphone 1 make phone calls. Flip open the lid and Lively would ask you who to call. This worked fine until it didn't. After what has been 15-20 phone calls and one replacement, I finally found a second hand iphone that should work. Nature of MAJOR phone calls 1. Hi. Voice dialing won't work. Answer: Oh..that's an old phone and may just be broken. Bye a new one (Gets new phone for $90.00) 2. Hi. Voice dialing works sometimes. Answer: Lets do a hardware reset. Enter this code 3. Hi. Voice dialing still works sometimes. Answer: Lets replace the phone under warranty 4. Hi. Voice Dialing won't work at all. Answer: Oh. Didn't we tell you voice dialing doesn't work anymore because amazon changed their terms and conditions. But I can open a ticket for you. Well call you back with an answer to the ticket 5. Crickets Save yourself the frustration and get an iphone and use Siri.

If I could rate Lively from Best Buy Health at zero stars I would. I bought a phone for my father at the end of Nov 2024 as a Christmas present. My father did not like the large size of the smart phone so I returned it 2-days later due to the 30-day money back guarantee. The phone was never used, and never activated. I obtained the return tracking number as required and mailed it out on Dec 3, 2024. On Jan 17, 2025, I called the company because my Discover card was NOT credited and I was receiving overdue billing notices of $46.97. The customer service rep told me the phone was received, but NOT returned to stock and she would take care of this for me. As of Feb 13, 2025, NOTHING has been done. I have not been credited $197.07 for the phone, and am STILL receiving pas due notices on an account that was NEVER activated. I have submitted a request to Discover for a charge-back, but I am still waiting for the bills to stop and the full amount of the phone to be credited to my account. This is an awful company that does NOT honor their 30-day money back policy. Buyer beware!!!!!!!!