LivelyReviews of greatcall.com

The flip phones are the worst ever - constant problems and they're so cheaply made they don't last. I'm on my third phone in five years. Plus, switching the service from one phone to another is a real hassle if the cell phone is your only phone. They tell you when you purchase the phone that you can active online, but then their website tells you that you have to call to activate the phone The other big issue is that their voicemail service is really horrible. Messages cut off halfway through or sooner. You have to replay them over and over to try to get the whole message, and then you can't delete them without having to replay them multiple times. All in all, this is a poor quality phone and really poor programming.

LOVE their products. I’m a tough critic and I’ve been wearing many different styles of their bras over the last six years I just had a breast augmentation and purchased a whole drawer full of bras basically anywhere from nine to $15 each and they’re all still amazing. I tell everyone to order them.

DO NOT DO BUSINESS WITH THIS SCREWED UP COMPANY. THE LEFT HAND DOES NOT KNOW WHAT THE RIGHT HAND IS DOING AND IT IS VOICE RECOGNITION BUT YOU HAVE TO GIVE ABOUT FOUR OR FIVE PROMPTS JUST TO MAKE A PHONE CALL. THEY WILL MISLEAD YOU AND NOT LET YOU KNOW THIS. IF YOU ARE ELDERLY THE LAST THING YOU WANT TO DO IS ASK FOR LIVELY THEN ASK FOR AMAZON THEN ASK FOR THE THE PERSON'S NAME YOU WENT DIALED ALL THE WHILE IT'S ASKING YOU TO CONFIRM EACH THING. THE ADMINISTRATIVE SIDE OF THIS COMPANY IS A COMPLETE JOKE AS WELL!

It is shameful to keep a LOYAL customer on hold for more than 10 minutes for customer service....hire more people!!! Lucky you are getting a rating of 3.

I have tried to get help setting up voicemail and my last representative was very rude and laughed at me because I did not understand what he was saying. After all I am a senior citizen and that is waht lively is upposed to be for. DO NOT BUY FROM LIVELY. Customer service is very bad, can not seem to handle simple requests.

First, when calling for information, the customer service/salesperson was unbelievably pushy. He asks a closing question after every question you pose and is happy to tell you anything to close the deal including that all your contacts can easily be transferred and that changing from ATT to Lively was simple. Not only was I incapable of making the transfer online or by phone, but my 27 year old digital native daughter gave up as well. In the meantime Lively has been auto billing away for a phone and services never once used. Of course, a refund on the phone was out of the question, so now I have one we cannot use. Just let me now if you'd like a brand new one. I'd be happy to get rid of it free. Additionally, I overpaid them by $102. They notified me on June 5 about a bill which I paid online immediately and then notified me again on June 20 which I also paid. After cancelling the service on June 25, I received a "closing" statement on July 12 showing the $102 credit which had not been remitted to my charge card. I finally went through the drudgery of contacting them about the credit. You will never believe what the customer service rep said. "Why did you pay the bill twice?" Not, oh so sorry we will get right on that refund. Not we are so sorry this didn't work for ya. No, she blamed me. Hilarious. Now let's see how long they hold onto my money before they actually issue the refund. It's already been 25 days, and it wasn't even scheduled for a refund. Terrible company.

Three cs reps have told me all is well. None of it is true if you are elderly and a disabled vet lively will tell you lies and take your money. Do not trust Lively!!

Terrible customer service. Takes an hour and a half to get ahold of someone, then when we went to switch service to a new phone they turned off the service to both phones. Waited an hour to call again and they just said no you just don’t have service when it had been working perfectly fine a few days before we had made the call to get it switched. So simply just cancelled my plan. Customer service representative just said we were wrong about all of it when we couldn’t even make a call