LivelyReviews of greatcall.com

pre sales experience great--honest--truthful. phone delivered timely and in fine condition. Good initial directions. Needed initial help a number of times--service kind and helpful though wait a little longer at times, Frankly, I don't understand the poor reviews and wonder if they are from actual purchasers. jerry

I don't understand all these negative reviews for Lively and the Lively flip phone. My old Lively flip phone would no longer charge, so I needed, and wanted, to get a new one. No problem. I got a new phone, exactly the same as my old one, with the same number. It's a nice phone, no frills, which I like, easy to use; it serves its purpose well, and Lively's service is just fine. I have no complaints.

I have had service for elderly family members for about a year. The Jitterbug flip2 phone is okay, but you really need to understand its capabilities and menu settings. For instance, you can hide Alexa, and basically everything on the main menu just having phone, txt, pic and nothing else. You can access this through settings accessibility, then go all the way to the bottom, where it says hide menu items. I learned this from a customer representative that was really good and went out of her way to explain the options and set up the phone correctly. This made a world of difference. Unfortunately, I have called before and have gotten some representatives that you can tell are frustated and not helpfull at all. This really kills the company hands down. I had a problem with the phone was running slow for some reason. Took the battery out restarted it still was running Super slow, almost to the point that it was nonresponsive and unusable. The representative just told me it had to do with the net work, and they had no control of it. I told her it seemed llike it was a firmware issue. Basically disagreed and left it at that. I almost canceled the service and junked the phone. Fortunately, when I called back to find out about resetting the phone, I got the other customer representative who walked me through updating the firmware, resetting the phone and hung on to make sure all was working correctly. in addition told me about the features i mentioned before and helped me learn about the setting. What a difference it makes who you get, they are all over the place over there. They need to do some training or reevaluating, managers, representatives, or some thing but they're gonna lose out on a product that you can't find anymore which is a simple flip phone designed for elderly. The ringer, the cradel charger, you can update contacts for the old man from the website. you can get a human rep, stuff that is disappearing fast that no one else has and I feel they are going to lose it if they don't get their stuff together. FAST. Just look at the previous readings here. I thought I should take the time and write a quick review, cause I am happy with service NOW.

The Jitterbug flip phone for seniors is a user friendly phone with big buttons that are easy to see. This has been the only cell phone my 90 year old mother can even begin to understand how to use and operate. Customer service has been good thus far.

I purchased my Lively Mobile, just before the crisis of the COVID19. I am so glad that I did. I live alone and I feel more secure having the device during this period of uncertainty. I like having the fall component because I do have stairs in my home and I have fallen in the past. Another thing that is reassuring is that my children will be alerted if I fall and they can also track where I am. I wear it daily and when I am taking a shower, in case I fall. I appreciate that it can be wet without a problem. I charge it overnight as recommended. One evening, I inadvertently activated the call button by placing the device down on the table. Someone answered immediately and I explained that it was an accident. Response time was immediate and even though it was my mistake, it let me know just how quickly someone would respond. One of the things that I appreciated was the simplicity of the directions in setting up the device. My only disappointment is that when the device is worn around the neck on a lanyard, it detracts somewhat from personal jewelry.

Jitterbug flip phone is perfect for my 93 year old mom. Her old flip phone was falling apart. This phone has bigger numbers, is louder than her other phone and the numbers are bigger. After learning how to use it, she is able to view texts and pictures that I send. She can use the phone book to call others and listen to her voicemail. I am thrilled and so is she

this was the best thing for me i have had a stroke and one knee replaced i feel much safer now that i have this.

I tried to give you a five star rating but it didn't register.I am very pleased with the product.Of course I didn't have to use it which is a good thing.It is very light and comfortable to wear.