LivelyReviews of greatcall.com

This rating site required that I give at least a one star rating in order to post. I would not have given Lively even one star had I not been forced into it. The problem with Lively, which at one time was a great company, is that they are currently relying more and more on AI, automated computer scripts, to respond to technical issues. That reliance is a disaster. While out in a wilderness area with no cell towers, my phone naturally would not work. As I am driving back in to civilization on a winding mountain road, the phone would pick up hints of cell tower coverage and try to turn on. After doing that 30 or so times in 30 minutes it burned itself out and went completely dead. Now that I am back in town, I obviously can't call Lively. So, I go online to email customer service. On the website I am automatically connected to an AI program that takes my information and then forwards me to another expert service site that won't allow me to access it without paying in advance with my credit card. My credit card is locked to my phone. Lively gets their payment automatically each month from my card but the site Lively's AI program referred me to doesn't have that access. Because my card use is locked to the phone, I can't pay this third party service. Because I can't pay this third party service, I can't reboot the phone. Most likely I will have to borrow someone else's phone to call Lively customer service to straighten this out. Assuming of course that they don't have that automated too.

My Lively medical alert system quit several times during the time I was subscribed. Each time I had to wait for days to a week for replacement equipment. I decide to switch to Mobile Help senior alert. I called Lively and canceled just 2 days after a new billing cycle started. I followed the representatives instructions to cancel. Now, Lively is charging me $39.07 for those 2 days before cancellation. This is a "ripoff". And they are sending this to collections. Their customer service was no help and rather rude.

We have been trying to port the number of my 91 year old housemate for the last three weeks. At first they told me the mistake was in their customer service agent who took down the wrong phone number. Now we have to approve all of the account numbers And they are going to send us a new pin member in the mail. This does not make any sense in this day and age. The second Customer Service agent said he would take down my name in order for Clara to get her new phone number and handle her affairs . The customer service agent had no record of that. I understand that AARP recommends the service, but they have been a pain in our ass for the last three weeks!

My 81 year old mother can't make a call, figure out how to view texts little own send texts, and has other issues in operating it . The Jitterbug is just too difficult for her to use with way too many steps involved. By contrast my phone is a cinch. Her phone just died. We won't buy another Lively product to replace it.

Lively made a terrible phone and has terrible service. I got fed up with how easy it is for criminals to hack my smart phone. So I tried the Jitterbug from Amazon. As a tech savvy person I found the phone hard to use. I was glad I could return it to Amazon. Lively is great at sending bills - even when you don't have service with them. I sent papers to their address to dispute their ongoing billing. The papers providing proof to LIvely's fraudulent financial extortion haven't made it to LIvely headquarters. Lively like many modern corporate thieves has many addresses so they can hide from their criminality.

pre sales experience great--honest--truthful. phone delivered timely and in fine condition. Good initial directions. Needed initial help a number of times--service kind and helpful though wait a little longer at times, Frankly, I don't understand the poor reviews and wonder if they are from actual purchasers. jerry

On hold for over an hour. Ended up just giving up.

I don't understand all these negative reviews for Lively and the Lively flip phone. My old Lively flip phone would no longer charge, so I needed, and wanted, to get a new one. No problem. I got a new phone, exactly the same as my old one, with the same number. It's a nice phone, no frills, which I like, easy to use; it serves its purpose well, and Lively's service is just fine. I have no complaints.