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Grasshopper Bank Reviews | Read Customer Reviews of grasshopper.bank

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Money & Insurance
Banking & Money
Grasshopper Bank

Grasshopper BankReviews of grasshopper.bank

4.0459 reviews
Banking & Money
261 5th Ave, Suite 610, New York, New York

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Grasshopper Bank4.0

Reviews459 About Contact

Overall score

4.0 out of 5

Great

Average of 459 reviews

Distribution

5★67%
4★5%
3★5%
2★2%
1★20%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(888) 895-9685
grasshopper.bank
[email protected]
261 5th Ave, Suite 610New York, NY 10016

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About Grasshopper Bank

Privately owned and headquartered in New York City, Grasshopper is client-first digital bank with an obsession for providing leading-edge technology, solutions-driven products and superior service through a combination of passionate people and digital resources. Grasshopper replaces the traditional one-size-fits-all approach to banking with a suite of products and services tailored to specific industries and a passionate team of experts with deep expertise in their fields. Grasshopper’s banking solutions cover small business, startups, fintech-focused Banking-as-a-Service (BaaS) and commercial API banking platforms, SBA lending, and white-labeled consumer banking. As a federally chartered commercial bank, Grasshopper is a member of the Federal Deposit Insurance Corporation and is an Equal Housing/Equal Opportunity Lender.

Grasshopper Bank (grasshopper.bank) has 459 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: grasshopper.bank
Website: grasshopper.bank
Category: Banking & Money
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 88% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Grasshopper Bank reviews

459 approved reviews, newest moderated first

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Richard G.
Jun 29, 2026
You can trust this bank
Very good the best banking company
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Wendy D.
Jun 19, 2026
Great to work with
Easy to work with.
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Kevin S.
Jun 18, 2026
Customer service is excellent!!!
Customer service is excellent!!!
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Vincent N.
Jun 18, 2026
The Way you Make the Customer Feel is the Key Ingredient
The representatives attitude and pleasantness is what made this a great experience and makes me want to continue to do business with Grasshopper Bank. A bad attitude on the part of the rep or bad experience on the part of the customer as a result of the representative's poor attitude is the quickest way to destroy that relationship. Helpfulness is the other thing I liked. The representative did not just stop trying to assist; he worked with me until we figured it out. On another front, I like Grasshopper Banks devotion to staying up-to-date with the latest technology and tools for its customers. Being relevant means I will likely stick around. Consider paying a higher dividend on your business checking (Innovator). I am giving you tens of thousands of dollars for your use to lend back out and make more money in the form of interest income. I should be earning a higher rate on my interest.
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Eric F.
Jun 16, 2026
Grasshopper is a SCAM and the WORST
Absolute scam of a company. Shady practices and no customer service. With so many banking options, DO NOT CHOOSE GRASSHOPPER. Still trying to get my lost money with they forced closed 100s of accounts for no reason other than they couldn't fulfill a bonus they claimed to offer.
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Jonathan Nguyen T.
Jun 10, 2026
SBA loan
Easy to do business with and got our loan done fast! Thank you!
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Mark
Jun 7, 2026
The stuff works
The stuff works
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Chuck Van L.
Jun 7, 2026
Friendly
Friendly, understanding and very helpful
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