Grasshopper BankReviews of grasshopper.bank

I had an excellent experience throughout the entire SBA loan process. From the initial application to the closing, the team was professional, responsive, and always available to answer my questions. They made what could have been a complicated process feel smooth and straightforward. Communication was consistent, and I always felt informed about the status of my loan. Their guidance and attention to detail gave me confidence every step of the way. Thanks to their support, I was able to secure the financing needed to invest in new equipment that will help grow my business. I truly appreciate the outstanding service and would highly recommend them to any business owner looking for SBA financing. Thank you for making this process such a positive experience.

Experience was great!

The secure messaging through my online portal was easy to use and my request was resolved quickly and Rebecca in customer service was friendly and helpful.

I opened a grasshopper bank account for my business. And let me say it has been EXCRUCIATING. The deposit process is insane and then when I decide to move money around to different accounts, they have asked for all types of documentations. Never have I encountered such a hassle to get my money. WEEKS to move less than 5k. Terrible

I had an outstanding experience opening my new business account with Grasshopper Bank, thanks to Madison. Since I was completely new to the bank, I had a lot of questions throughout the process. Madison was incredibly knowledgeable, patient, and responsive, taking the time to explain everything in detail and making sure I felt confident every step of the way. What really stood out was that she went above and beyond to provide exceptional customer service. She never made me feel rushed and consistently followed up to ensure all of my questions and concerns were addressed. Because of her professionalism and dedication, what started as trying out a new bank has turned into long-term loyalty. Madison is a tremendous asset to Grasshopper Bank, and I highly recommend both her and the bank to any business owner looking for a banking partner that truly cares about its customers.

Support was very patient and thorough. They clarified my confusion and explained the steps i needed to take.

Customer service rep went over and above to figure out the issue. Very impressed! She was able to determine my sign on issue and helped me correct the situation.

I was nervous about joining an online bank without a brick and mortar customer service. So far, I have been proved wrong! Every question or inquiry through the online portal has a quick and thorough response by a human. I joined the bank due to the vision by the founder. Our values aligned with my company. (Plus the logo is cute.) 5 stars! Great job, keep it up.