Privately owned and headquartered in New York City, Grasshopper is client-first digital bank with an obsession for providing leading-edge technology, solutions-driven products and superior service through a combination of passionate people and digital resources. Grasshopper replaces the traditional one-size-fits-all approach to banking with a suite of products and services tailored to specific industries and a passionate team of experts with deep expertise in their fields. Grasshopper’s banking solutions cover small business, startups, fintech-focused Banking-as-a-Service (BaaS) and commercial API banking platforms, SBA lending, and white-labeled consumer banking. As a federally chartered commercial bank, Grasshopper is a member of the Federal Deposit Insurance Corporation and is an Equal Housing/Equal Opportunity Lender.
Grasshopper Bank (grasshopper.bank) has 459 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
grasshopper.bank
Website
grasshopper.bank
Category
Banking & Money
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 88% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Easy customer interface and live support chat/representative.
Response from Grasshopper BankNov 7, 2025
Thank you, Orlando, for your thoughtful review! We’re pleased to hear that our digital platform and live support have exceeded your expectations. At Grasshopper, we’re committed to creating a seamless, user-friendly digital banking experience that helps you focus on what matters most - growing your business. We appreciate you choosing to bank with us and look forward to continuing to support your success!
CS
CS
Always friendly
I always have very friendly competent people assist me when I have questions or issues!
Response from Grasshopper BankNov 7, 2025
Thank you for your kind feedback! We’re delighted to hear about your positive experience with our Client Services team. Your satisfaction is our top priority, and it’s great to know our services continue to make a positive impression. We’ll be sure to share your words with the team, they’ll appreciate it!
RA
Rachel
I just opened a new account for my…
I just opened a new account for my business. I was surprised by how great the customer service was over the phone. They were very helpful and no wait time to talk to someone.
Response from Grasshopper BankOct 22, 2025
Hi Rachel - Thank you for the 5-star review! We’re thrilled to hear that account opening was smooth, and you felt supported right away. At Grasshopper, we strive to strike the perfect balance between innovative technology and a personal touch, so you can manage your business efficiently while still getting the human support you need. We look forward to continuing to serve you and your business!
LI
Lisa
Limitations to my Business Banking in many ways
Although your customer support team is great, your delayed deposit and delayed payments via ACH are very disturbing. I am accustomed to a deposit being available next day and a payment via ACH going through 1 - 2 days max.
I also have requested to have higher deposit amounts and higher payment amounts and it seems that isn't possible.. I guess this means you do not want my company to do business there? Your company has no idea what my company does nor how much money I may need to deposit or send on any day, so how can you put restrictions on my company in the first place?
Response from Grasshopper BankNov 26, 2025
Hello Lisa,
Thank you for taking the time to share your feedback with us. We are sorry to hear that our transaction processing timelines and funds availability policy does not align with your expectations or what you may be accustomed to. We understand how important it is for your business to have predictable access to funds, and we want you to feel supported as your business grows.
After reviewing your recent support interactions, we did not see any requests related to increasing deposit or payment limits. We maintain certain policies and procedures to protect both our clients and the bank during the early stages of a relationship, and, as part of those safeguards, we may grant temporary or permanent limit increases for various transaction types on a case-by-case basis. If this is something you would like to explore, we would be more than happy to review your account, better understand your business needs, and discuss available options. In the meantime, we are actively working on introducing safe, cost-effective technologies—such as FedNow and RTP—to deliver faster, reliable access to funds for our clients.
Thank you again for your feedback. It helps us identify where our communication can be clearer and where we can continue improving the digital banking experience for all of our clients.
Only forward,
Grasshopper Bank
WI
William
I’m very pleased with grasshopper thus…
I’m very pleased with grasshopper thus far. The website and app are easy to use and the customer service has been responsive and helpful!
Response from Grasshopper BankOct 22, 2025
Hi William - Thank you for your 5-star review! We’re glad to hear you’re enjoying the ease of our website and mobile app, and that you feel supported by our Client Services team. We’re excited to continue serving your business and helping you take advantage of new digital banking tools and features as your needs grow!
DA
David
I wanted to refer a friend
I wanted to refer a friend, but you're making me wait 90 days for a referral code... kind of dampened my enthusiasm unfortunately.
Response from Grasshopper BankNov 18, 2025
Hello David,
Thank you for sharing your experience and for your interest in our referral program. We truly appreciate your enthusiasm and support. At this time, we are only able to offer referral rewards to clients who have been with Grasshopper for 90 days, but we recognize that hearing “not yet” without any clear next steps can feel unsupportive, rather than appreciative, and we’re grateful you took the time to point that out.
Your feedback helps us think more carefully about how we establish program rules, and we’ll be bringing it back to our team to discuss how we can improve the way we communicate these requirements and the feasibility of introducing an exception process in the future.
If you decide to reconsider participating in our referral program once your account becomes eligible, we would be glad to assist and make the process as smooth as possible.
Only forward,
Grasshopper Bank
FS
F S.
I just recently had my account closed…
I just recently had my account closed with you guys. You guys do not respect my business or business at all I didn’t even get my $100 back. Then I asked you twice to remove my name and email off your Email Marketing list. I do not want to receive Emails from you anymore! I have delt with Larry who hung the phone up on me. Dee who was rude and even hung the phone up on me and Rebecca supervisor or supposedly supervisor who was rude. Take me off your Email List.
Response from Grasshopper BankNov 19, 2025
Hello there,
We appreciate you for taking the time to share your experience. We’re very sorry to hear that it did not meet your expectations, and you feel that your concerns were not treated with care. As a federally regulated bank, we operate under strict guidelines that determine how we onboard clients and manage accounts. These rules are in place to keep our clients and our platform safe, though we recognize they can sometimes feel inflexible or confusing. We want to share that context openly, because these requirements shape our decisions.
Our records show that you did not complete the funding requirement upon account opening, thus leading to your account closure, after which any remaining funds were sent back to the external account that was linked and associated with your account on November 3, 2025. While this approach does not always align with every client’s needs or expectations, our intent is never to inconvenience you or give the impression that we are intentionally withholding funds. We understand this was not the desired outcome you hoped for, but we can assure you that these measures are in place to keep both our clients and our platform safe. We also removed you from all marketing communications, in line with your request, and no further marketing emails have been sent since your account was closed. The last email sent from us was delivered on 8/26. Please note that transactional or service-related communications tied to the management of your account are permitted under applicable regulations (such as those outlined in CAN-SPAM for transactional messages) and are not subject to the same opt-out requirements as marketing emails.
You should always feel heard and respected when you speak with us, and we will be sharing your feedback with our leadership teams so that we can keep improving the way we communicate and support clients, especially in sensitive situations. We also recognize that our bank may not be the right fit for every business, and we sincerely wish you the very best in finding a banking partner that aligns more closely with your needs.
Only forward,
Grasshopper Bank
ST
Stacy
Easy to open the account in just a few…
Easy to open the account in just a few minutes, great follow-up email to share important information, quick arrival of the debit card, and easy activation process. And, I get access to Autobooks! So far so good!
Response from Grasshopper BankOct 22, 2025
Hi Stacy - Thanks for sharing your experience! We’re thrilled to hear you’re off to a strong start and making the most of the digital banking tools we provide. Our goal is to make managing your business simple and stress-free, and we can’t wait to continue supporting you as your business grows.
