Grasshopper BankReviews of grasshopper.bank

Response from Grasshopper BankNov 18, 2025

Hi Meredith, Thank you for sharing your feedback with us. We’re sorry to hear that your experience hasn’t been as expected, and we truly appreciate you taking the time to let us know what could be improved. We’re happy to share that our Xero integration is currently in Beta, and we’re actively working through the final development steps to bring it to all clients. A member of our team will reach out to you directly about potentially joining. We’d be happy to include you, if interested. Regarding transfer timing, we understand how important speed is when managing your cash flow. While some transfers can take a little longer depending on the external institution or the network’s processing windows, we’re continuously working to make this experience faster and more seamless. We’re also actively working on developing and supporting new technologies, like real-time payments, to provide even more efficient options for our clients. Your input helps us prioritize the improvements that matter most to our clients, and we’re committed to making your experience with us even better. We hope to earn your 5 stars in the future by ensuring that every interaction is as smooth, supportive, and valuable as possible. If there’s ever anything more we can do, we’re here to help. Only forward, Grasshopper

Response from Grasshopper BankNov 13, 2025

Hi Chris, thank you so much for your kind words! We’re thrilled to hear that our Client Service team made a positive difference in your experience. Providing helpful, friendly, and uplifting support is something we care deeply about, so it truly means a lot to know it came through. We appreciate you taking the time to share your feedback and look forward to continuing to support you whenever you need us.

Response from Grasshopper BankNov 19, 2025

Hello Casey, thank you for sharing your thoughts with us. We’re glad to know our team is easy to reach and helpful when you need quick support, we appreciate you letting us know how to do better. Hearing that some responses felt a bit generic is important insight for us. We want every interaction to feel clear, useful, and specific to your situation, and feedback like yours helps us understand when clients are looking for a bit more clarity or context beyond the basics. If you’re ever looking for more detailed guidance, our team is always here to dig in and provide the context you need. Your experience matters to us, and we’re committed to making it even better moving forward.

Response from Grasshopper BankNov 13, 2025

Hi Michael, thank you for sharing this thoughtful review. It’s great to hear that our platform supports the way you run your business and helps you navigate international payments with confidence. Expanding into foreign markets can be complex, and we’re committed to making that process as smooth and reliable as possible. If there’s anything we can do to continue supporting your growth, we’re here for you.

Response from Grasshopper BankNov 13, 2025

Hello Chandan, thank you for taking the time to share your feedback. We understand how frustrating it can be when account access issues and transactions take longer than expected. As a federally regulated bank, we have a legal and ethical responsibility to protect our clients and the financial system, which means our policies and procedures include proactively verifying businesses and monitoring transactions to prevent fraud. To help avoid unexpected delays, we encourage clients to submit documentation requested by our team promptly and ensure all account information is verified before initiating a transfer, whether wire or ACH. The additional documentation we request helps us confirm a business’s identity and operations, which mandatory under federal laws like the Bank Secrecy Act (BSA) and enables us to build a strong foundation for a secure, long-term banking relationship. Once all requested documentation is received, our team works diligently to review and process transactions as soon as possible. We genuinely appreciate your patience and understanding throughout the process, and we’re committed to ensuring your future interactions are as efficient and stress-free as possible. Your experience matters greatly to us, and your feedback helps us continue improving how we serve our clients. We value your perspective and look forward to supporting your business, providing the responsive, secure, and seamless service you expect. If there’s anything we can do to assist you or make your digital banking experience smoother, please don’t hesitate to reach out. Only Forward, Grasshopper

Response from Grasshopper BankNov 5, 2025

Hello Ankur, thank you so much for your kind words! We’re delighted to hear that Keisha, Barbara, and our team have been so responsive and helpful with your requests. Your feedback truly motivates us to keep delivering the best service possible. We look forward to continuing to support you!

Response from Grasshopper BankNov 7, 2025

Thank you, Shalom, for your great review! We're founded on a "client-first" obsession, and your feedback is a meaningful measure of our success. We’re thrilled to know that our Client Services team is delivering the superior service we strive for. Your positive experience means a lot to us, and we'll be sure to share your comments with the team.

Response from Grasshopper BankDec 3, 2025

Hello Mehdi, Thank you for taking a moment to share your experience with us. We are glad to hear that most features are working well for your day-to-day needs, and we appreciate you letting us know about the unexpected logouts. We understand how frustrating and disruptive it can be when a feature that’s meant to make managing your account more convenient doesn’t work as expected, and your feedback helps us identify where our apps can be more stable and consistent. Our Product & Engineering team is continuously working to refine the mobile experience, and comments like yours play an important role in guiding those improvements. If an issue is identified, our team works diligently to deploy new releases that address any bugs and improve overall app performance. As you continue using the platform, we welcome any additional feedback you may have. If the issue has not yet been resolved, please don’t hesitate to reach out. We are always here to support you and happy to work with you directly to address it to ensure everything is functioning as expected. Only Forward, Grasshopper Bank