Grasshopper BankReviews of grasshopper.bank

Response from Grasshopper BankDec 9, 2025

Hi DeLisa, Thank you for the 5-star review! It’s wonderful to hear that our team has been able to guide you through your first steps with Grasshopper, and we’ll be sure to pass your kind words along to Rebecca. We appreciate your trust and look forward to supporting you as your business continues to grow. If you ever need anything, don’t hesitate to reach out.

Response from Grasshopper BankDec 9, 2025

Hi Alicia, Thank you for the 5-star review! We’re pleased to hear that our team has been able to provide consistent, straightforward support from day one. At Grasshopper, we’re committed to making banking simple and reliable, and we truly appreciate the trust you’ve placed in us. If there’s ever anything more we can do to support your business, we’re always here to help.

Response from Grasshopper BankDec 10, 2025

Hi Sara, Thank you for the 4-star review. We’re glad to hear your interactions with our team were helpful and that you felt supported throughout the process. After taking a closer look, we found that your application got stuck in a review state and to be resubmitted, which caused your funding deposit to not process as expected. We sincerely apologize that this wasn’t clearly communicated when you first reached out, but our records now show that your account is set up with full access. Moments like that help us see where communication can be clearer, and we’re grateful you brought it to our attention. If anything else comes up as you explore and navigate the platform, we’re always here to assist. Only Forward, Grasshopper Bank

Response from Grasshopper BankDec 9, 2025

Thank you for the 5-star review! We’re glad our team was able to get back to you quickly, even outside regular business hours, and that our digital banking platform has been a strong fit for the way you run your LLC. Earning the trust of clients like you is central to everything we do, and we’re committed to providing the clarity, reliability, and support your business deserves. If there’s ever anything more we can do to support your business, don’t hesitate to reach out. We’re always happy to help!

Response from Grasshopper BankDec 9, 2025

Hi Ilya, Thank you for sharing this feedback. We understand that additional forms can feel unnecessary, and we appreciate you taking the time to let us know how the process felt from your side. As part of our approach to responsible and transparent banking, we aim to ensure clients are only opening accounts or products they truly want, intend to use, and are genuinely useful for their needs, rather than creating extra accounts that may end up sitting dormant. Our goal is simply to help ensure each and every account serves a clear purpose and supports how you manage your finances. That said, we have shared your feedback with our product and leadership teams for consideration as a part of our ongoing strategy and planning sessions. In the meantime, your perspective highlights an opportunity for us to make it even easier for existing clients to open a second account or add another product when the need arises, so we will continue to explore ways to streamline the process and enhance the overall experience. If there’s anything else we can do to improve your experience or support your business, please don’t hesitate to reach out. We’re just a call or message away. Only Forward, Grasshopper Bank

Response from Grasshopper BankDec 5, 2025

Hi Samuel, Thank you for the 5-star review — we truly appreciate it. We’re glad to hear our Client Services team was able to support you and provide the clarity you needed. Ensuring our clients feel confident and well taken care of is always our priority. Thank you for choosing Grasshopper! If there’s anything else you need, do not hesitate to reach out.

Response from Grasshopper BankDec 5, 2025

Hi Cathy, Thank you for sharing your feedback. We’re sorry that you didn’t receive the timely update you were expecting — clear communication is important, especially when it involves your funds. As a federally regulated bank, we conduct a variety of security and risk assessments both at account opening and on an ongoing basis. It appears our recent mobile check deposit triggered one of these reviews and is currently undergoing additional verification to ensure it meets all required banking and security standards. While we understand how important a quick resolution is, these reviews are necessary to keep all our clients and the bank protected. Please know that your case is being prioritized, and our team is working to move things forward as quickly as possible. You can expect direct outreach from our support team with an update and next steps very soon. We appreciate your patience and understanding as we work diligently to maintain a safe, secure and reliable digital banking environment for all. Only Forward, Grasshopper Bank

Response from Grasshopper BankDec 4, 2025

Thank you for taking the time to leave this 5-star review! We’re delighted to hear that you’re satisfied with your experience and that our platform is supporting your business the way it should. Our mission is to provide a reliable, digital banking experience for entrepreneurs, and it means a great deal to know that commitment is reflected in your day-to-day use of our services.We appreciate your trust in us and look forward to continuing to support your business as it grows!