Privately owned and headquartered in New York City, Grasshopper is client-first digital bank with an obsession for providing leading-edge technology, solutions-driven products and superior service through a combination of passionate people and digital resources. Grasshopper replaces the traditional one-size-fits-all approach to banking with a suite of products and services tailored to specific industries and a passionate team of experts with deep expertise in their fields. Grasshopper’s banking solutions cover small business, startups, fintech-focused Banking-as-a-Service (BaaS) and commercial API banking platforms, SBA lending, and white-labeled consumer banking. As a federally chartered commercial bank, Grasshopper is a member of the Federal Deposit Insurance Corporation and is an Equal Housing/Equal Opportunity Lender.
Grasshopper Bank (grasshopper.bank) has 459 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
grasshopper.bank
Website
grasshopper.bank
Category
Banking & Money
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 88% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
English speaking representative, Larry, who was efficient and solved the online log in issue promptly with follow up by email; it was very easy to set up log in; Larry was such a nice guy, really trying to help!
Response from Grasshopper BankJan 9, 2026
Hi Sharon,
Thank you for the 5-star review. We’re pleased to know your experience getting set up was handled efficiently and with care. Our Client Services team prioritizes consistent, reliable support, and it’s great to hear that came through in your interaction. We’ll be sure to pass your feedback along to Larry, and we appreciate you choosing us. If you ever need support again, our team is always here.
PB
Pamela B.
Services are quick and easy
Services are quick and easy. Along with the superb customer experience! Thank you for an all inclusive platform!
Response from Grasshopper BankJan 5, 2026
Hi Pamela,
Thank you for the 5-star review! We’re glad to hear your experience with us has been an excellent one. Our Client Services team works hard to provide timely, thoughtful support alongside a digital banking platform that’s easy to navigate, and we’re happy to know that came through. We truly appreciate the trust you’ve placed in us, and if there’s ever anything more our team can assist you with, we’re always here to help.
MC
Michael C.
I had to call Grasshopper a few times…
I had to call Grasshopper a few times related to me accidentally using multiple email addresses during the registration process. Once I realized how good their phone support is I ended up calling a few more times just for general information. It's incredibly refreshing to reach someone friendly and knowledgeable quickly and easily. It's also nice when they follow up with additional information that you weren't expecting. Very pleased with my decision to go with Grasshopper for my new business and very pleased with their support.
Response from Grasshopper BankJan 5, 2026
Hi Michael,
Thank you for the 5 star review! We’re thrilled to hear that your experience with us has given you confidence as you get your new business up and running. Our Client Services team is dedicated to being accessible, knowledgeable, and proactive especially during moments where clarity and follow up make a real difference, and it’s great to know that commitment stood out. We truly appreciate the trust you’ve placed in us and are proud to support you as your business continues to grow. If there’s ever anything more we can help with, do not hesitate to reach out. We’re always here for you.
TA
Tan
Good
Good !!!!👍👍👍👍👍👍👍👍
Response from Grasshopper BankJan 5, 2026
Hi there,
Thank you for the 5-star review! We’re happy to hear that you are satisfied with your digital banking experience, and we truly appreciate your support. If you ever have any ideas on how we can better serve you, do not hesitate to reach out.
DA
Daniel
Great Customer service!!
Great Customer service!!
Response from Grasshopper BankDec 23, 2025
Hi Daniel,
Thank you for the 5-star review! We’re happy to know your experience with us has been an excellent one. Supporting our clients with clear, dependable service is a priority for us, and we truly value the trust you’ve placed in our team. If there’s ever anything more we can assist with, don’t hesitate to reach out.
PG
Paul G.
Account upgrade disappointment
In the initial email about the upgrade, it was stated that "we've moved your account to a new segment designed to offer shorter holds on your transactions". When I deposited a check thereafter, there wasn't any difference in the hold time noted. When I inquired about this, I was told that for deposits over $10,000, $6,725 would be available the next day. My account however showed that $725 was available the next day and the full amount deposited would be available after the standard hold time. The rep (Dionne) subsequently corrected this error.
Response from Grasshopper BankJan 9, 2026
Hi Paul,
Thank you for taking the time to share your feedback. We understand how frustrating it can be when expectations around account upgrades and funds availability do not immediately align, and we appreciate you bringing this to our attention.
We can confirm that your account upgrade was successfully applied, and you will benefit from expedited funds availability for eligible transactions. However, as a federally regulated bank, we conduct ongoing security and risk reviews on deposits. And certain deposit types, such as check deposits, are subject to manual review and may follow different funds availability timelines. While recent enhancements improve availability for certain transaction types, check deposits will continue to be evaluated on a case-by-case basis in accordance with our security protocols and regulatory standards.
We recognize that this distinction could have been communicated more clearly and sincerely apologize for the confusion. It’s great to hear that our Client Services team was able to clarify the details and correct the misunderstanding, and we appreciate your patience throughout that process. Your feedback has been shared internally to help refine our processes and how polices—and any changes to them— are communicated moving forward. In the meantime, we are actively working on solutions to improve funds availability for check deposits in a way that is safe, secure, and reliable for our clients.
If you have any additional questions about your account upgrade, our funds availability policy, or need further support, do not hesitate to reach out. Our Client Services team is always here to help.
Only Forward,
Grasshopper Bank
FC
Francis C.
Everything was good just getting used…
Everything was good just getting used to a new way of doing things.
Response from Grasshopper BankDec 23, 2025
Hi Francis,
Thank you for taking the time to submit a review! We’re glad to hear things have been going well so far. Getting used to a new digital banking platform can take a little time, and our team is always happy to help walk you through any features or functions along the way. In the meantime, we appreciate you placing your trust in us and are here whenever you need support as you continue getting settled.
SE
Stoicheia E.
Excellent Service
Excellent service, quick access to funds, great interest rates! Couldn't be happier!
Response from Grasshopper BankDec 23, 2025
Hi there,
Thank you for the 5-star review! We’re so glad to hear that your experience with Grasshopper has been a positive one. Providing a smooth, reliable digital banking experience with features that support how you manage your finances is always our goal, and we truly appreciate the trust you’ve placed in us. If there’s ever anything more we can do to support you, don’t hesitate to reach out — we’re always happy to help.
