Privately owned and headquartered in New York City, Grasshopper is client-first digital bank with an obsession for providing leading-edge technology, solutions-driven products and superior service through a combination of passionate people and digital resources. Grasshopper replaces the traditional one-size-fits-all approach to banking with a suite of products and services tailored to specific industries and a passionate team of experts with deep expertise in their fields. Grasshopper’s banking solutions cover small business, startups, fintech-focused Banking-as-a-Service (BaaS) and commercial API banking platforms, SBA lending, and white-labeled consumer banking. As a federally chartered commercial bank, Grasshopper is a member of the Federal Deposit Insurance Corporation and is an Equal Housing/Equal Opportunity Lender.
Grasshopper Bank (grasshopper.bank) has 459 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
grasshopper.bank
Website
grasshopper.bank
Category
Banking & Money
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 88% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Hi Eric,
Thank you for the 5-star review! We’re glad your experience reflected the level of responsiveness and care we aim to provide. Delivering timely, dependable support is an important part of our digital banking experience, and we appreciate you taking the time to share your feedback. If there’s ever anything more we can help with, our Client Services team is always just a call or message away.
CU
Customer
Immediate response to secure message…
Immediate response to secure message request. Happy with the speed of service and the well designed bank app
Response from Grasshopper BankJan 30, 2026
Thank you for the 5-star review! We’re pleased to know your digital banking experience reflects the level of responsiveness and user-focused design we aim to deliver. Building modern, reliable tools supported by a Client Services team ready to assist whenever help is needed is central to everything we do. We appreciate you placing your trust in us and look forward to continuing to serve you as your business needs evolve.
JE
Jennifer
Loved how simple everything was and…
Loved how simple everything was and able to do from home on my time - online
Response from Grasshopper BankJan 30, 2026
Hi Jennifer,
Thank you for the 5-star review! We’re glad our digital banking experience gives you the flexibility to manage your finances on your own schedule whether you’re at the office, on site, or on the move. Creating modern, intuitive tools that fit naturally into how our clients run their business is central to everything we do, and it’s great to hear that came through for you. We appreciate you placing your trust in us, and we’re always here if you need support along the way.
KE
Kendal
I have only had kind thoughtful…
I have only had kind thoughtful interactions. Very helpful.
Response from Grasshopper BankJan 30, 2026
Hi Kendal,
Thank you for the 5-star review! Consistency matters, and we’re grateful to hear that our team made a positive impression. Providing efficient and dependable support is a core part of how we approach every client interaction, so it’s rewarding to hear that effort comes through. We truly appreciate you placing your trust in us and look forward to continuing to support you as your needs grow.
TI
Tiant
5 stars
App is easy to navigate. I made a mistake and needed to speak to someone directly to resolve the issue. My phone call was answered promptly and my mistake was quickly rectified by a very polite representative.
Response from Grasshopper BankJan 30, 2026
Hi Tiant,
Thank you for the 5-star review! While we intentionally design our digital banking tools to be intuitive and user-friendly, we know that having real, human support available when you need it makes all the difference. It’s great to hear that our team was able to step in and get you back on track. Supporting clients with both modern technology and responsive service is core to how we operate, and we look forward to continuing to empower your business with solutions that grow and adapt alongside you.
RM
Richard M.
Quick & Helpful
Quick response, courteous, fully answered my question
Response from Grasshopper BankJan 30, 2026
Hi Richard,
Thank you for the 5-star review! We’re glad our Client Services team was able to respond quickly and provide the clarity you needed. In a fully digital experience, timely and knowledgeable support plays an important role in helping clients feel confident and secure in their banking, and we’re pleased that came through for you. We appreciate the trust you place in us, and our team is always here if you need assistance in the future.
SJ
Shams J.
First time resolution
Accessibility: I reached a customer rep in less than a minute.
First-time resolution: I resolved my issue the first time without having to call back.
Ownership: The customer rep I spoke with ensured the status of my situation. She didn't transfer me to someone else or make me feel rushed.
Response from Grasshopper BankJan 23, 2026
Hi Shams,
Thank you so much for the 5-star review and for taking the time to share your experience. We truly appreciate you choosing Grasshopper and trusting us with something as important as your banking. Our team cares deeply about making every interaction feel supportive, straightforward, and respectful of your time, and we’re grateful to be part of your journey. Please don’t hesitate to reach out if there’s anything else you need. We look forward to continuing to support you and your business, helping make every aspect of your digital banking as easy and effortless as possible.
SA
Saman
Terrible bank do not use
Closed the account after I made the initial deposit, do not use
Response from Grasshopper BankJan 21, 2026
Hi Saman,
Thank you for sharing your feedback. We understand how frustrating it can be to have an account closed shortly after opening, especially after making an initial deposit.
As a federally regulated bank, we are required to conduct multiple layers of security and risk reviews, both at account opening and after initial funding. In some cases, these reviews result in a decision to close an account early in the relationship. While we’re unable to disclose specific details, we can assure you that these actions are never taken lightly. They are meant to not only meet our regulatory obligations, but also protect the safety and integrity of our digital platforms and the broader banking system.
We recognize that this outcome may be disappointing, and we appreciate you taking the time to raise your concerns. Any remaining funds in the account will be handled in accordance with our standard policies, procedures, and applicable regulations, and our Client Services team remains available to assist if you have any further questions related to the account closure process. Although it didn’t work out with us, we wish you the very best in finding a banking partner that’s the right fit for your business
Only Forward,
Grasshopper Bank
