John
Shippo overbilled me thousands of $$ and won’t refund my money
Shippo billed my card for DHL “weight correction” surcharges and multiple other fees on international shipments from the US to the UK well after delivery — all undisclosed at purchase, unsupported by any documentation, and totaling over $2,200 in additional charges applied to my credit card across 17 shipments. When I asked for the underlying audit data, Shippo’s rep repeatedly requested I submit photographic proof of the weight and dimensions of each package (for already-delivered packages!) and claimed this was a contractual requirement — it is not. The Terms of Use have no such requirement— how could every business photograph every package on scales and with tape measures? Aburd. After 30 plus days of no response (and they refuse to speak to me on telephone) I’ve now had to open a formal dispute with my credit card company and am preparing to take legal action against Shippo. If you use Shippo for international shipping, expect to be rebilled after the fact for whatever amount they decide with no real recourse and no way way to obtain a response. I will never do business with Shippo and highly recommend you find other shipping platforms to use.
Response from ShippoAug 7, 2026
Hi John, Thank you for the detailed feedback. We take billing accuracy seriously, and we want to make sure the carrier adjustments issued by DHL are fully explained and resolved. Your case has been escalated internally and is with our Carrier Claims team for review, and we will continue to work through this with you directly. A member of our Carrier Claims team will follow up with you by email to go through the specific charges and find a resolution. Thank you, The Shippo Support Team