ShippoReviews of goshippo.com

The shipping labels are always a penny off making record keeping a PITA. Support is completely lacking when the shipping company decides to apply surcharges, and they are just blindly passed on to you. Not happy and looking for a different app.

Added insurance to a Usps item and later read it wouldn't cover the contents anyway so wanted to cancel . Their bot is faulty and initially said I didn't pay for insurance (a lie ), and then cancelled the complete label without me asking it to, or me giving it permission . This has led to a mess with tracking and trying to get them to fix the issue,all because their customer bot is incorrect and did more than what it was asked . I'd stay away and find a better provider who can actually assist when something goes wrong .

Shipped a large box via Shippo. Pricing was excellent vs traditional shippers. Box was damaged, luckily I purchased insurance, so I’m covered. Claim was denied because of packaging. Why did you agree to insure it? It was inspected by the shipper, UPS, at drop off and accepted. I specifically asked them to inspect the packaging and let me know if they would do anything different. UPS said “looks good”. Would not use Shippo with anything of value and DO NOT buy their insurance. It is a waste of money. I’ll ship directly with UPS, FedEx, USPS going forward.

The app interface is poorly designed for customer searches and repeat shipping, and they make unannounced and non-optional frequent changes. Earlier this year they added a Shippo insurance option to every transaction that has to be deselected each time, adding a minimum of 1 extra click to every label. If you miss it, you have to cancel the label and make a new one or eat their extra charge. Recently they changed the time to delivery on mailing options from # of days (1 day, 3 days, etc.) to a date, so now you have to keep a calendar handy to see when your package will be delivered, which is tricky for weekend sensitive shipping items. We have used Shippo for 3 years but have had enough.

If you are looking to use Go Shippo for the UK, don't. Their carrier integrations are missing core functionality that support the QR code printless labels. We have been in contact with them regarding this issue and they have very flakey support.

I’ve shipped several packages from the US to Saudi Arabia using Shippo. Their rates aren’t the most competitive, but based on their reputation, I figured I’d give them a try. Three and a half months later, I started receiving three additional charges for each shipment: VAT, Duty, and something called an “Advancement Fee Duty.” Now, I get it—VAT and duties are standard for international shipments, and those charges were fair. But the “Advancement Fee Duty” was actually higher than the cost of the shipping label itself. It turns out this is Shippo’s fee for handling customs clearance. Here’s an example: 8 oz package shipped from the US to SA Declared value: $10 Advertised cost: Shipping label: $25 Charges 3+ months later: - Duty: $4 - VAT: $3 - Advancement Fee Duty: $34 (!!) No thanks.

Used it for six years sending hundreds of packages yearly for my small business. Every year they would change the layout of the integration page for whatever reason. It would make things confusing. They told me it would be to make the site better but whenever I asked them if they could make changes to make the site better based on my user experience, they told me no. Then they started charging a monthly $20 fee, which gets me nothing. After the latest layout change, I switched to Pirate Ship. It's easy to use, they already reached out to me via email asking if there was anything they could help with, there is no fee and the insurance is cheaper. I will not be going back to Shippo and wouldn't recommend them, especially based on the fee.

The additional charges are a rip-off. It is just a way to make the fee charged by Shippo appear to be less than those charged by other services. All could be resolved when I purchased the shipping instead of adding the charges after taking the package to UPS. I don't know that I will be using Shippo in the future.