ShippoReviews of goshippo.com

They suckered me back in. They approved my claim last time (although it took forever and me having to contact their offices directly), so I gave the a try again. 8 months later....here we go again. Like every other "company" hiding behind the internet and scamming with a 'skimming" business model, Shippo (using Xcover.com as its insurance agent), makes its money on the law of averages. Take just a small 1 or 2% "insurance" charge on the competency work of UPS, USPS, Fedex, DHL, etc. and assume that 95% of items will be delivered without problems. Great profit margins there leeching off the delivery company. But what happens when you DO have damage??? Ordinarily, you'd file a claim with the delivery company. Not here. You file a claim with this Asurion knock off company, XCover. com. And they will not provide a real live agent but rather some hidden AI processing to evaluate your claims, pictures etc and deny your claim. Give you some bogus nonsense of why you allegedly didn't adhere to THEIR standards (not the actual shippers) and then you're forced to deal with this fully autonomous interface IF an until you get some sort of resolution, minus fees of course. Here's my review of their Xcover. com directly: "DON'T BUY THE SHIPPING INSURANCE!! Buy shipping directly from carriers!! I've been buying shipping insurance through Goshippo.com label for over a couple of years now, but this is my first claim under their change to XCover.com. And it's a total SCAM. There is ZERO, NONE, NADA real person interaction with XCover. All AI interaction, which means you claims will take FOREVER, if denied, shuffled through another AI loop and ultimately just giving you a headache on top of your loss. GoShippo is constantly bug/push for you to buy their shipping insurance coverage which is not GOSHIPPO, but rather XCover.com (Insurance policies issued in the United States of America are provided by Cover Genius Insurance Services, LLC, a Delaware limited liability company, 11 West 42nd Street, 30th Floor, New York, NY 10036; Delaware LLC registered under CORPORATION SERVICE COMPANY, 251 LITTLE FALLS DRIVE, WILMINGTON, DE, 19808, Phone: 302-636-5401). I have had to file 2 complaints (2 claims) with my state's attorney general's Insurance Fraud office over their lack of timely processing and payment of claims for product that was shipped, insured and damaged through GOSHIPPO.COM. (REFERENCE: xcover.coms' state license registration number) You're better off using UPS/USPS/DHL/FEDEX sites directly and having those carriers insure your items. The HUNDREDS, if not thousands, of dollars that I've spent in insurance coverage to finally file a claim and deal with this nonsense is ridiculous! I will no longer be using GOShippo as a result of this."

like the convenience. dislike some of the features, getting stuck & trouble shooting

Condescending, canned responses by customer service. I asked about a $3.77 post-delivery surcharge. They said, my international package was 8 lbs instead of 5.4 lbs as shown on the label. I said, if that were the reason, the surcharge would be much, much more than $3.77. Another canned reply came from that, and further conversation wouldn't have been worth $3.77.

They just raised there shipping to $20 a month Pro fee because I did 30 shipments in a month, lol With that said there platform is very easy to use but if you locked in to there Eco System, its hard to get out.

I’ve used shippo for my small business for 6 years. It’s great until there is a problem. I had a damaged package and shippo customer service gave me the run around, not to mention you can’t talk to a live person! Now I am fighting with them because I paid extra for two day shipping, the package was not delivered in two days and they are again denying me any kind of refund.

If an Item description is more than 40 characters (like a title on Etsy) cut it off automatically instead of having me go into EVERY. SINGLE. ITEM and make sure it's below the limit. Need proper integration with WooCommerce as the tracking number doesn't get added automatically, so again I have to add them manually to each order

It is hard to communicate with your company about our account. I need a person to talk to vs email. Our email is unreliable at best and most of our possible issues requires a person to talk to. I am unable to type and dictation sucks

We used Shippo for 8 years and it has come to what appears to be a sad and abrupt ending. FedEx overcharged us by nearly $500 for what should have been a $68 shipment. We opened a "dispute" with Shippo and after 20 days, Shippo could tell us no new information. They refused to send us the itemized invoice, would not let us talk to FedEx ourselves, and ignored requests for proof that they were actually in conversation with FedEx. Our bank advised us to open a dispute as we had zero information on the charge and were not getting any information. Immediately after opening the dispute, Shippo "shadow blocked" our account, ruined our operational shipping flow, and refuses to continue any conversation until the dispute is dropped. We're not going to pay for an illegal charge- I guess we'll have to switch over to Pirate Ship like so many other people here :-/. It's really a shame that Shippo wouldn't just communicate better to resolve this amicably with transparency. 7/31 UPDATE: Shippo reactivated our account, but there is no movement on the dispute. I hope it can be resolved. The invoicing system is severely lacking in shipment details. Sometimes there's just a single line charge with no explanation that doesn't match shipments.