Shippo is a multi-carrier shipping provider that easily integrates into your workflow so you can manage and fulfill orders in one place — giving online sellers and logistics leaders more ways to maximize margins and efficiency across the entire fulfillment journey.
Shippo (goshippo.com) has 542 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
goshippo.com
Website
goshippo.com
Category
Shipping & Logistics
Location
San Francisco, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 23% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
The shipping labels are always a penny off making record keeping a PITA. Support is completely lacking when the shipping company decides to apply surcharges, and they are just blindly passed on to you.
Not happy and looking for a different app.
Response from ShippoSep 15, 2026
Hi there,
Thank you for your review.
We’re sorry to hear about the trouble regarding rate discrepancies and carrier adjustments being applied to your shipment — we understand how frustrating unexpected charges can be.
We were able to locate your account and our team is looking into this case further. We will be in touch shortly via your initial support ticket.
Please feel free to respond to our email if you have any additional questions.
– Shippo Support
RG
Rod G.
Random surcharges weeks later. Watch your card.
We push decent freight off our dock daily, but having Shippo hit our card three weeks after the fact for "box dimension audits" is pure nonsense. No phone number to call, just auto-replies over email while they hold your cash. The initial rate looked fine at checkout, but the back-end rebilling completely eats whatever margin you had left.
Response from ShippoSep 7, 2026
Rod,
Thank you for sharing your feedback. We understand how frustrating it is to see Carrier Adjustments hit your card weeks after shipment, especially when they impact your margins on orders you thought were already settled.
Post-delivery carrier adjustments (including dimension corrections) are applied by the carriers, not by Shippo, but we completely understand why that feels like a lack of transparency on your end. It's a real pain point for businesses.
We weren't able to locate your account based on the information in your review, but we'd welcome the chance to review what happened with your surcharges and see if there's anything we can do to help.
Please reach out to us directly: https://support.goshippo.com/hc/en-us/requests/new
We appreciate your business and want to make sure you have the support you need.
– Shippo Support
MU
MU
Shipped a package through Shippo on…
Shipped a package through Shippo on August 13 via UPS Ground Saver. Three weeks later I find out — not from Shippo, from calling UPS myself — that USPS flagged it for unpaid postage and it's not being delivered at all.
Shippo sold me a $93.84 label that apparently wasn't enough, can't tell me what's actually owed, and offers zero fix. Their "solution" is a USPS email address and a shrug: "retrieval is not guaranteed." No refund, no accountability, no explanation for their own label failing.
If your label doesn't cover real shipping costs, that's on you to fix — not on your customer to go chase down a different company. Three weeks, no package, no money back, no answers.
Avoid Shippo if you actually need your shipment to arrive.
Response from ShippoAug 31, 2026
Hello,
Thank you for sharing this, and we're truly sorry for what you experienced. Not being notified about a delivery issue for three weeks is completely unacceptable, and we understand why you're frustrated with the lack of answers and accountability.
A UPS Ground Saver label with an unpaid postage flag from USPS is unusual, and it's the kind of issue we need to investigate properly. You deserved a clear explanation of what happened and real options when the problem was discovered — not just a referral and a shrug.
We'd like the opportunity to review exactly what happened with your shipment and your label. Please reach out to us with your tracking number so we can investigate fully:
https://support.goshippo.com/hc/en-us/requests/new
We're sorry this fell through the cracks, and we want to understand what went wrong.
– Shippo Support
JE
jetset
WARNING
WARNING! NEVER USE THIS COMPANY. They quoted one price for multiple domestic packages and then charged $1,200 in surcharges after the fact. I think there is something wrong with their calculations during checkout. FRAUDULENT COMPANY. Their customer service is pretty much non-existent.
Response. It has nothing to do with the carrier. YOUR system does not quote properly. Look at the other reviews. Complete SCAM. I reached out last week and got one response. Your customer service needs a complete revamp.
Response from ShippoAug 25, 2026
Hello,
Thank you for taking the time to share your feedback. We’re sorry to hear you’ve had a frustrating experience with carrier adjustments— that’s certainly not the experience we want for our customers.
Unfortunately, we were unable to locate an account based on the information provided in your review. We would truly appreciate the opportunity to investigate and help resolve any issues.
If you can please reach out at the link below, and let us know you are following up in response to this Trustpilot review, we will be sure to look into this right away:
https://support.goshippo.com/hc/en-us/requests/new
We hope to connect with you soon.
– Shippo Support
KM
Ken M.
Quoted at $87. charged at $162.
Quoted at 87. for a package to Australia. Better rate than USPS and several other carriers. Of course after delivery they come back with an additional 75. in charges for 'remote area' delivery and re-calculation of package size as they claimed it was 1" off. They automatically charged my card they had on file. Never using this outfit again.
Response from ShippoAug 21, 2026
Hello,
Thank you for sharing your feedback. We're sorry to hear about the unexpected charges after delivery. We completely understand how frustrating it is to receive a quote and then be charged significantly more after the fact, especially when the difference is automatically charged to your card without prior notice.
Post-delivery carrier adjustments (for factors like remote area fees or package size corrections) are unfortunately common in international shipping, but that doesn't make the surprise any less upsetting.
I have been able to find a support request that our team has been able to respond to, where we had a chance to send some extra details and offer a solution to alleviate the situation. Feel free to reach back out in that email thread if you need to follow up.
If we manage to resolve the matter to your satisfaction, we'd appreciate it if you could reconsider your grade here. We appreciate you giving us a chance to help.
– Shippo Support
JA
J and J W.
I admire the low shipping rates and…
I admire the low shipping rates and ease of use in the online app
Response from ShippoAug 21, 2026
Hello,
Thank you so much for your thoughtful review! We're thrilled to hear that Shippo has helped you manage your store orders more efficiently and reduce your shipping costs — that’s exactly what we aim to do.
If you ever have questions or need assistance, our support team is always happy to help:
https://support.goshippo.com/hc/en-us/requests/new
Thanks again for being part of the Shippo community!
– Shippo Support
SH
Shade
Damage to shipment
I shipped 16 boxes from Arkansas to Maryland on July 31st 2026. It was an extremely painful experience. Not only did Shippo charge me for a box that was not shipped, because they had my credit card on file, they charged an additional $48 claiming that the size and weight of 8 boxes were incorrect. I used the same boxes for all 15 of the packages which was the Home Depot box size with the dimension 15X16X26. I wonder how 7 boxes were correct but 8 were not. The boxes came in opened, items were missing, some were broken, though I had fragile labels all over the boxes, The package arrived severely damaged. The outer cardboard carton was crushed, torn, punctured, and partially opened, with large sections of the box ripped apart and the contents exposed. The photographs show extensive deformation and tearing of the carton, including a large opening in the side and damage to the seams and panels. The contents had shifted inside the compromised carton and were no longer adequately protected. Several items were packed in plastic bags and were visibly displaced within the damaged box. The condition of the packaging indicates that the shipment sustained significant impact and/or compression during transit.
I retained the original damaged packaging and contents and can provide photographs and supporting documentation. I had purchased insurance on the packages from Xcover which was recommended on the Shippo Website but Xcover denied my claim stating that the boxes were not packaged correctly. Xcover said" Your box must have at least 2 inches (5cm) of approved cushioning material, such as EPE foam, moldable foam or air pillows, between the item and all six walls. Craft paper, newspaper, clothing and loose cardboard are not accepted. Multiple items must be individually wrapped with at least 2 inches (5cm) spacing between each so that items do not touch. Items over 10 lb (4.5kg) must include impact-resistant EPE foam at all exterior corners," This is the WORST experience I have ever had with shipping. I can provide pictures of the boxes.
Response from ShippoAug 17, 2026
Hello,
Thank you for sharing the details of your experience, and we're truly sorry to hear about the damage to your shipment and the frustration this has caused.
We want to clarify a few things: damage that occurs during carrier transit is the carrier's responsibility, provided Shippo is not directly transporting packages. Similarly, the packaging requirements and claim denial from XCover are determined by their insurance policy. That said, we absolutely understand your frustration with both the damage and the claim denial.
Regarding the $48 billing adjustment for the weight and dimension discrepancies on 8 of your 15 boxes, that's a separate carrier adjustment that we can review and dispute with supporting documentation.
We'd welcome the opportunity to help you file a damage claim with the carrier and investigate the billing surcharge. Please reach out to us directly with your tracking numbers and the photos you mentioned:
https://support.goshippo.com/hc/en-us/requests/new
Our team will be more than glad to work with the carrier on your behalf.
– Shippo Support
ON
Owen N.
Shippo charges a dollar or 2 extra for…
Shippo charges a dollar or 2 extra for a measly $125 package insurance, and when your package is damaged in transit, their 3rd party insurance provider will deny your claim! Stick to trustworthy providers like UPS
Response from ShippoAug 14, 2026
Hi Owen,
I’m reaching out from Shippo after seeing your recent review on Trustpilot.
I’m sorry to hear about your experience. We’d really appreciate the opportunity to learn more about what happened and see how we can help.
If you're willing, please reply here with any additional details about the issue, including the tracking number to help us investigate further. We’ll take a closer look and do our best to support you.
Thank you again for taking the time to share your feedback.
