ShippoReviews of goshippo.com

I had a genuinely disappointing and infuriating experience with Shippo. Despite being a verified government contractor in the USA (SAM.gov registered) and having valid DHL, FedEx, and UPS accounts, Shippo treated me with utter disregard and unnecessary suspicion. I followed every single verification step, submitted valid government-issued ID multiple times, and even had Stripe deduct $1 from my card to confirm billing. Still — Shippo failed to reinstate my account without giving any valid explanation, hiding behind generic responses and “Stripe couldn't verify” excuses, despite clear evidence. To add insult to injury, they said “we’re unable to reinstate your account” after multiple polite follow-ups. Meanwhile, I’ve successfully used other services with zero issues. It’s clear their system is broken, their customer support is rigid and robotic, and they lack the flexibility or professionalism to work with legitimate international businesses. If you run a real company and value reliability, avoid Shippo at all costs. Their systems are outdated, their verification process is flawed, and they are clearly not equipped to support serious business users.

Used it for six years sending hundreds of packages yearly for my small business. Every year they would change the layout of the integration page for whatever reason. It would make things confusing. They told me it would be to make the site better but whenever I asked them if they could make changes to make the site better based on my user experience, they told me no. Then they started charging a monthly $20 fee, which gets me nothing. After the latest layout change, I switched to Pirate Ship. It's easy to use, they already reached out to me via email asking if there was anything they could help with, there is no fee and the insurance is cheaper. I will not be going back to Shippo and wouldn't recommend them, especially based on the fee.

I was looking at a few different providers to change my shipping services to. When I submitted a contact request to Shippo, I made a comment in the notes that I needed to be able to integrate with my eCommerce platform, and to please let me know if that would be possible or not (I included all the information they would need to check if that integration would be possible). When I received the confirmation email, I once again asked them to check if the integration would be possible. Then I got an email from someone that seems to be from the sales team confirming the appointment (although it was not from the person I would be having the meeting with or someone who I would be in contact with in the future, so I'm not sure what their role is or why it is necessary), I again asked them to check if the integration was possible, and to cancel the meeting if it was not. When I finally had the meeting, the representative seemed clueless that this was a concern of mine, and did somewhat promptly confirm that the integration was not possible. Shippo's actions make it seem like they knew from the beginning that the integration would not be possible, but for some reason thought they could get me to sign up anyway if they could get me into the meeting. However, I really don't appreciate my time being wasted when they knew they did not have the solution I needed and not only did I not sign up with them, I'll now be posting everywhere I can to warn others of their shady practices, trying to deceive people into purchasing their service, knowing full well it will not fit their needs.

Account restricted for unknown reasons?? We always pay for each label and do not owe any fees or money to service. We had 12 packages waiting to get to customers and NO support, we were about to lose a lot of business. Had to switch to save the company.

I thought I saved about $100 on a frequent shipment I’ve been making with carriers direct. 2 weeks after my first shipment I got 2 random charges on blank invoices for $90. After trying to deal with customer service they tried to tell me that the exact Amazon box sold and marketed at 14x14x14 was actually bigger and they passed on a zone adjustment and surcharge. They told me that if I bought a new box and filled it up again (2 weeks later ) they would submit a claim. Wtf? Go spend money and fill it up again? What a joke. First and last attempt with them. It’s the exact same cost to go directly to carriers. Total fraud and terrible service.

I’ve used shippo for my small business for 6 years. It’s great until there is a problem. I had a damaged package and shippo customer service gave me the run around, not to mention you can’t talk to a live person! Now I am fighting with them because I paid extra for two day shipping, the package was not delivered in two days and they are again denying me any kind of refund.

not working for ireland. addresses gliches. cant register.

We used it more than 1 year. They are charging always some extra. Our packages maximum is 20kg. But they are charging us extra extra. They say reason package is 100kg. It is impossible. Dpd is not accepting 100kg parcels. I will not use this company any more.