ShippoReviews of goshippo.com

They flagged my newly open account just for using a VPN, then they wanted personal info you only give banks, who the hell they think they are? If increasing fraud in your industry makes you set up additional steps that upset your customers then it’s YOU doing something wrong. There are plenty of business serving customers with way more critical services and they never request that amount of PII. Just look at your competitors(PS), giving you a run for your money! And no, you aren’t a bank!

If you enjoy stress, insomnia, and shouting “REPRESENTATIVE!!!” at your screen until your neighbors call for a wellness check — by all means, sign up. Otherwise? Run. Flee. There are literally thousands of better options out there. I’d get better customer service from a haunted vending machine. Zero stars. Negative stars. Stars have died over this.

Shippo is terrible. I got my account all set up and successfully made one shipment. On the second shipment, when going to print the label all of the sudden my account was suspended without justification. Customer support (Alex) then expected me to go through a ridiculous verification process of uploading pictures of my drivers license etc.

They just raised there shipping to $20 a month Pro fee because I did 30 shipments in a month, lol With that said there platform is very easy to use but if you locked in to there Eco System, its hard to get out.

Diego helped me on a Fri. afternoon, and stayed on the zoom with me until we had it resolved, and it was well after hours. Then later even emailed a couple of tips to improved my shipping experience. He was AMAZING!! It made me feel VERY good about Shippo

I’ve shipped several packages from the US to Saudi Arabia using Shippo. Their rates aren’t the most competitive, but based on their reputation, I figured I’d give them a try. Three and a half months later, I started receiving three additional charges for each shipment: VAT, Duty, and something called an “Advancement Fee Duty.” Now, I get it—VAT and duties are standard for international shipments, and those charges were fair. But the “Advancement Fee Duty” was actually higher than the cost of the shipping label itself. It turns out this is Shippo’s fee for handling customs clearance. Here’s an example: 8 oz package shipped from the US to SA Declared value: $10 Advertised cost: Shipping label: $25 Charges 3+ months later: - Duty: $4 - VAT: $3 - Advancement Fee Duty: $34 (!!) No thanks.

I expected Shippo’s response to my previous review to include the usual justification for their subscription model – something about "supporting innovation" or "delivering the best possible experience." Instead, they painted a cheerful picture about how they’re committed to saving businesses time and money, improving support, and even "earning back my trust." Unfortunately, none of this is true. And since Trustpilot doesn’t allow for back-and-forth dialogue, their polished reply gets to stand unchallenged – despite being misleading. That might be a flaw in the platform itself, but either way, I’m writing this second review to lay out the facts.: If Shippo truly prioritized helping businesses save time and money, they wouldn’t force users into auto-renewing subscriptions disguised as trials. Calling that their “top priority” is disingenuous at best. Regarding their “improved support,” yes, response times have sped up, but only because they’re using AI. And while the initial replies may come faster, they rarely resolve the issue quickly (if at all), meaning it still takes longer to actually get help. Their explanation about the Pro Plan trial was especially frustrating. They claimed that “each user is eligible for only one free trial,” and that they send “multiple reminders” before it ends to avoid unexpected charges. Neither of those things were true in my experience. I didn’t receive a single reminder. I wouldn’t have written either of these reviews if that were the case. Plus, their own statement exposes the predatory nature of their model: “eligible for only one free trial.” After the 30-label limit, which they charge you for, they effectively make continued use of their platform contingent on having a Pro Plan. There’s no real free trial, and no real way to keep using the platform without paying. As for their claim that customer feedback drives improvement: the steady decline in both service quality and customer reviews over the years suggests otherwise. And their comment about wanting to “earn back my trust” or for me to “reach out directly” is completely at odds with the tone of their actual emails. Bottom line: If you’re evaluating shipping platforms, this one is taking on water. There are better options out there – ones that offer real value without surprise fees or misleading practices.

SCAM !! I wrote a really good review about Go Shippo few weeks ago after using their service to ship something. However, after few days, I realized that they made me pay way more than the first payment !! They took money out of my account at least 3 different time in the same day !! I ended up paying the same price that I would have in a real post office.