ShippoReviews of goshippo.com

Shipped 2 things with shippo first one was delivered and second one is in shipping process. A week after the first one was delivered I got a surprise charge from them, no heads up or anything. They did not say anything when I purchased a label from them that they can charge me more. I would avoid this service at all costs unless you like random charges to your credit card.

Condescending, canned responses by customer service. I asked about a $3.77 post-delivery surcharge. They said, my international package was 8 lbs instead of 5.4 lbs as shown on the label. I said, if that were the reason, the surcharge would be much, much more than $3.77. Another canned reply came from that, and further conversation wouldn't have been worth $3.77.

Our business used Shippo until the service stopped functioning as expected. When I attempted to cancel, I encountered serious difficulties. Although I am the verified owner of the business and the person whose payment method is being charged, Shippo’s support team informed me that I’m “not the account owner.” They also would not identify which email address is tied to the paid account, making it impossible to manage or cancel billing. In my view, this situation raises concerns under U.S. consumer protection laws, including: Section 5 of the Federal Trade Commission Act (15 U.S.C. §45), which prohibits unfair or deceptive practices, and The Restore Online Shoppers’ Confidence Act (15 U.S.C. §§8401–8405), which requires companies to provide a clear and simple way to cancel recurring charges. I’m sharing this to help other business owners understand the potential risks of using Shippo’s platform and to encourage the company to improve transparency around billing, account ownership, and cancellation policies.

Shippo is a solid service and way easier to use than Easyship, but their insurance partner (XCover) is awful. It really feels like Shippo just picked them because of a big referral payout without checking their track record. XCover says claims take 3 days, but I’ve been waiting 3 weeks on a $900 claim for a shipment valued at $2700. We already replaced the damaged GPU in the computer, but the process has been nothing but stalling. They ask for four documents at the start, then every week they suddenly ask for a new one they never mentioned before. When you send it in, they put you at the back of the line again, and the cycle repeats nonstop. On the other hand, we use U-PIC for TikTok Shop and it’s been a completely different experience. Every claim we’ve had with them was actually reviewed, processed, and paid out properly. We usually had a check in the mail within a week or two at the most. The difference between how U-PIC handles claims and how XCover drags them out is night and day.

Using Shippo to obtain better shipping rates is a gamble at best. When supplying accurate weights and measurements into their system, it doesn't mean that their carriers such as UPS or Federal Express will agree with it. In one case, my shipping charge was doubled, yes doubled and recently I was hit with a 25% surcharge. When I queried about this SHIPPO, their explanation is that their system is not set up to deal with these anomalies. Of course it should be. Thus, using SHIPPO is a gamble at best as their inability to correctly input vendor guidelines causes their customers to pay unexpected overcharges.

I used Shippo maybe a dozen times and all went well. Prices were a bit better and I could just print labels at home for quick drop off. Then the last package... I measured it, I weighed it, I input everything correctly, I chose FedEx with a reasonable rate and ship time, and I paid. A few days later I noticed an extra Shippo charge when I was super low on funds. I signed in to see what was going in, and inevitably contacted Shippo. They decided something was different and added an amount that made the single package cost more than double what they quoted me. No one would tell me the reason and no one would refund me. So that means they can rip you off at any given time by simply charging your card without reason. I ended up losing money by using them, it would have been cheaper to go directly through the carriers, beause the extra amount they charged me for that packagewas more than I had saved with every combined use. It's a scam albeit relatively well hidden/manipulated long game.

Best option for shipping! Thanks for existing! I love how easy it is to use this site

Shippo locked our account from using FedEx without warning. We contacted them and they said it was a known "bug" and that it would be resolved that same day. Four days went by without any form of communication from Shippo, so we decided to close the account and transition to ShipStation. After closing the account, Shippo finally responded saying that it was not a "bug" but rather some kind of anti-fraud trigger on their end. This is the fourth issue that has went unresolved in the 3 months of using their program. Save yourself the headache and look for other solutions.