ShippoReviews of goshippo.com

While the Shippo experience it self was pleasant and everyone at Shippo was helpful the insurance company they use is horrible. Xcover is the worst company we ever worked with. Package arrived damaged and they just denied coverage saying it probably wasn't packaged correctly. It also took almost 2 months of constant requesting more evidence and trying to reach them to get a "denied".

The ease of using your web portal, variety of shipping options, and flexibility of shipping rates make this a go-to for my small business needs.

Shippo is easy to use, the instructions are clear, and shipper options are displayed with prices from low to high. The shipper options display with price and number of days to delivery.

I am not a seller using Shippo to ship things, but am instead a buying customer who is supposed to be on the receiving end of Shippo services. For the past half year or so, I've noticed that EVERY time a seller uses Shippo to fulfill my order, there are several days-long delays in getting my items. If you are in business -- and *especially* if you are a small business -- who is trying to set yourself apart with great customer service and quick turn-around for deliveries, Shippo often undermines that experience for the end-buyer. I feel bad for the warehouse workers who are pressured to whip out orders within a few hours of them being placed, only to have the shipment delayed for weeks in transit.

Non existent customer support. Literally impossible to get a reply. We are a small business who very frequently uses Go Shippo to ship our products to customers. We mailed a package via UPS last month but, unfortunately, the package arrived at the UPS facility completely damaged. Rather than UPS sending photos as proof that all 8 bottles of merchandise were broken, they simply informed us that the box was totally damaged and therefore they discarded the entire package. We submitted an insurance claim to UPS which was approved but, for some reason, our refund check was sent to GoShippo rather than to us. As it’s actually impossible to reach a GS customer service rep via phone, we tried emailing support but have heard nothing back from them. We have also tried calling the number I see posted by GS in response to other complaints I see here on Trust Pilot. Sadly, we reach a message that just tells us we need to communicate via email. We have been left feeling very frustrated by the entire experience and and sadly now seem to out of luck here. GoShippo has our check and there is absolutely no way to reach them!

Absolutely love this website and its ease of use, compared to most other shipping platforms. Things mostly just work and are easy to find and available. Unlike some other shipping platforms, like one that starts with "Ship-" also, that are incredibly difficult to use, expensive, and have terrible support. Not Shippo - their support actually provides helpful resolutions and understand what I say. Shippo helped grow my very small business - for that, I am thankful!

Fast interrogation and easy way to use.

Shippo is easy to use and cheaper by far than paying postage on the USPS website.