ShippoReviews of goshippo.com

easy to use-work with and cost beats the other companies

I printed out a label one time. 3 months ago. No notification, no warning that this would become a $19 subscription. I inquired about it a day after the charge, 3 days and I have talked to several different employees who refuse to give me a refund. Says they can't because I closed the account (which btw is the only way you can remove your credit card information) and they don't care. They will not refund you. Funny because they had no problem randomly charging you in the first place. A red flag is a service that makes it difficult for you to not get charged, makes it difficult for you to get rid of the subscription, will not refund you despite the fact that you will never get use out of the $19 service. Stay away from this company they will take your money. I'm immediately disputing won't my bank. Ridiculous. Horrible service. Have never experienced so much incompetence and lack of customer service in my entire time using a postal type service.

I've been using Shippo since I started my business in 2021. The experience is great so far, from helpful dispute process to low shipping fees. This makes my life easier.

We have used Shippo for years. This has saved us and our customers a large amount of money. The website is easy to use. Retrieving shipping information and printing labels has been a breeze. We will never change from using Shippo.

Easy to use; quick and don't have to wait in line at a post office. Less expensive too!

Every single time I have used Shippo, I have experienced extreme frustration. Literally nothing works like it’s supposed to. Sure… they’re always apologetic DAYS LATER… but whenever you contact customer support during your awful experience, there’s no immediate help. So there’s zero resolution. The labels you print out will have your PERSONAL, NOT BUSINESS, information on them. If you’re using a thermal label printer, FORGET being able to use it for Shippo! Since their labels print out landscape instead of portrait, the best you can do is print it on a regular printer on paper and cut it out yourself and use a lot of tape to tape it to your box. Trust me, every time you use it, it’s an exercise in nothing but frustration. So I’ll no longer put myself through it. I’m done!

STAY AWAY! They are boyond rubbish. The team have no clue on customer service or how to handle their accounts. We have been trying to reach out to them for nearly 2 weeks about a missing high value (almost $100k USD) shipment. They say they are chasing internally but nobody ever gets back. It is really disgraceful service. They try to blame other companies, but then they won't even respond to our basic requests for a callback. I would strongly advise you to avoid using them.

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