Donna L.
Kane was of excellent service and…
Kane was of excellent service and really brightened my day with his sense of humor
Petplan pet insurance covers up to 90% of vet bills for dogs & cats. Get a free quote today! Our mission is to ensure healthier, longer lives for pets and peace of mind for their people.
Petplan Pet Insurance (gopetplan.com) has 791 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Donna L.
Kane was of excellent service and really brightened my day with his sense of humor
Erik S.
Absolutely amazing product! My four-month-old puppy broke his leg and we had over $5,000 in vet bills. I ended up only having to pay about 10%, it really saved my dog, he wouldn't have been able to save my puppy if I didn't have this insurance in place. Petplan even sent the payment directly to the vet, so I didn't have to front the money. Thank you Pet Plan!!!! I cannot recommend more.
Dahlia M.
I'm shocked that so many people have rated this insurance plan so highly. This is the first time I've filed a claim and I hope to never have to file a claim again. It seems that if your vet doesn't fax in all your pet's medical history ( I think after almost a month of dealing with this I've learned what the issue is. The emergency vet clinic has been emailing petplan my dog's records instead of faxing)this has resulted in my claim not even being looked at until all the documents are in. While the representatives on the phone have been polite no one can seem to locate these records. How can an organization only have one method of receiving documents? This has been an extremely frustrating and exhausting experience. I'm extremely dissatisfied.
Response from Petplan Pet InsuranceAug 16, 2018
Hi Dahlia, I'm sorry that you haven't had a positive experience getting your claim submitted to us. Normally emailing our Claims Department at [email protected] results in a smooth process. I would like to have a Petplan team member confirm receipt of your claims and also ask you some questions to insure you don't have the same experience with submitting claims in the future. Please email me at [email protected] your policy number and I will be sure to have a Petplan team member track the progress of your current claim. I would also like to escalate the issues you were having with our technical team to make sure there is nothing wrong with our inbound emails. Keyai, Petplan Community Manager
Danielle L.
We are new to Petplan as this is the first time we had insurance on our pet. Petplan was recommended to us from a friend as well as our vet. Since we are new customers and had several claims to submit for our pointer, Stella, we needed some guidance on how the process worked. I spoke with Jordyn S. who could not have been more helpful with guiding us through the process while keeping us updated as to the status of our claims. We could not believe how quickly our claims were processed! Jordyn S. was absolutely wonderful to work with and we would highly recommend Petplan and Jordyn to anyone!
Sandra S.
I have had great experiences with claims, even though one of my dogs is a klutz of sorts. Very good customer service and efficient handling of business. Thanks!
Jack L.
Jordyn S was very clear and concise helping me understand our coverage! Jordyn was also very friendly and easy to talk with. Thanks Jack Lucas
Christine S.
My chihuahua, Tito, recently had surgery to have a sarcoma removed, followed by four weekly radiation treatments. Petplan has been paying all of my claims quickly and accurately, and Tito is doing really well after all of his treatments. I'm very thankful to Petplan for helping with all the bills, and I'm so happy I was able to give Tito such great care without worrying about cost. I highly recommend Petplan to any pet owner who wants to ensure they are able to give their pet the best of care.
Tricia L.
Having PetPlan for my dog, Henry was the best choice I’ve made as a pet owner. Not only is the customer service wonderful, but the claim processing has always been speedy. This year, I experienced two different life-threatening conditions with Henry. Knowing I had PetPlan and wouldn’t have to bear the entire financial burden, allowed me to make life-saving decisions. I never want the reason I make a healthcare decision for him to be based on costs. Choose PetPlan, you won’t regret it!