Petplan Pet InsuranceReviews of gopetplan.com

Stuck in a loop in their customer service system with multiple people/AIs replying to the same email without looking at what has already been discussed. Took too long to finally get a straight answer on an issue of supposedly missing vet history. Claim is now resolved but still getting new responses to old emails! Premium and excess are both high so considering just opening a savings account for future vet bills!

I submitted an online insurance claim for recent treatment for my dog. Although they had apparently emailed my vets the vets had no correspondence from them. I have tried to contact Pet Plan to let them know that I suspect they have used the wrong email but they have not replied! Im desperate for the money back and am at a loss on how to contact them to get this resolved.

I’ve reached out to customer service several times over the past few months the first time was a lady not very polite at all. I honestly was questioning keeping my plan. I most recently talked to Daniel Griffith who was exceptionally helpful! He was enjoyable to talk to and took the time to sort out the issues. His customer service was fantastic. Hopefully in the future there are more people like Daniel.

We have had PetPlan (Soon to be called Fetch) for our pups since 2009. It was recently (2019) purchased by a Private Equity Firm. And since then it appears the company has changed dramatically. On their google page, there are testimonials, corroborated by PetPlan, stating that coverage has been downgraded at renewal after large claims. Our experience had previously been quite positive and we are disappointed in the changes. Other companies are out there who do not do this.

UPDATE - My claim was resolved successfully after many calls. They had been going through an update to their computer system. I have four dogs and have had Pet Plan for years. They were great but in the last year their service is horrible. Can't get through to anyone. They just don't answer the phone or answer e-mails. I have a claim that was paid however I never received payment. It shouldn't be so hard to reach someone!!

I've been with PetPlan for almost 12 yrs. I understand the increase in rates due to age, but this last increase was ridiculous. I've always had the policy of $100 deductible per condition (because when I signed up 12 yrs. ago they did not have annual deductibles), 90% down to 80% reimbursement. And PetPlan has paid almost all of Molly's claims. Molly is 14 yrs. old now. Last year my monthly rates were $218. I got my renewal letter today and my rates doubled and are now $422 a month. When I called to see if this was right, I was told that the rates went up because of Molly's age and because they no longer offer the $100 deductible to new clients...the deductible was raised to $250. Even if I took the $750 annual deduction, my rate would be $432. I'm sincerely hoping my rates did not go up because of her medical conditions, but at this point I'm not sure. Molly is my heart and at this point I feel PetPlan is making me choose between their renewal policy or Molly.