Petplan Pet InsuranceReviews of gopetplan.com

I have a young cat, premium went up after one small claim. 1 bout of diarrhea they make anything to do with the stomach exempt.

I have 2 cats on one policy number. Renewal came on Saturday and their premium had risen by 20%. New cost was £725.30 per cat. So I cancelled insurance for the one who does not have an ongoing medical condition. The new policy document for one cat cost £681.41 not £725.30. It seems an extra £43.88 had been added to the cost of EACH CAT simply because there was another cat on the policy number!! I have moved the other cat to Tesco pet insurance - they are much cheaper. I have a younger cat who I will also be moving to Tesco, For him covered for life with petplan is £50 per month - at Tesco it is only £30 per month with a similar excess = 40% cheaper than petplan. I spoke to the insurance processor at my vets and she tells me she has no issue with claims to Tesco. An important lesson - shop around and do not have two pets on the same policy as you pay extra for no reason!!

Sorry we didn’t put money aside in an account. Daisy May hasn’t had much wrong with her over the past years, and now its so expensive the insurance and what we have to pay up front 20% on top. I think it’s ridiculous . We are pensioners now and its not good for the future every year it goes up a lot even though we haven't claimed. Disgracefulr. Not happy

My insurance premiums have risen excessively (over £200 this year alone (never claimed in 5 years) won’t budge on premiums so I informed them that I would not be renewing the policy when it was up in a few weeks time. Will be putting any savings made in our new policy into a savings account for any potential vets fees.

I paid £30 - £40 per month for 5 years for pet insurance for rabbits and I wish I had just put it in a savings account as my rabbit developed a skin condition in 2021 and I visited the vet 4 separate occasions for treatment and Petplan found every reason to charge me an excess each time. If you use this company make sure you really understand the policy and what wording your vet or you use for each claim. A waste of nearly £3k :-( I wont make the mistake again.

Unfortunately I have to agree with other reviewers here. I thought PetPlan/Fetch was AMAZING for the first 3 years, I had never had a pup before and was so thrilled how comprehensive their coverage was when we found out when she was 2 that she had knee issues that needed surgery, PT etc. But SURPRISE! with no advance warning, no apology, and barely even any notice, they have SIGNIFICANTLY downgraded our plan. After multiple questions to understand and speaking to a "supervisor" who clearly has no power, it was explained to me that we had spent too much for how much we had paid in premiums(we have only had her 3 years!). Doesn't this defeat the point of health insurance where we all pool resources to helps the ones who need it? It doesn't matter that she is an otherwise young and healthy pup, or that the issues have significantly improved. We didn't even get close to spending our maximum. There was no warning that we shouldn't USE the pet insurance or it would be downgraded for the rest of her life! I'm so disappointed. BEWARE if you use this insurance that you can lose the coverage you originally signed up for, with no appeal process, no points for better health next year etc. I recommended Fetch to so many friends, but no more: I will be telling everyone who doesn't have insurance to look at Trupanion- you may pay more up front but at least they don't bait and switch you when you need them.

The lady I spoke with was awesome but the time frame is terrible. My vet submitted the initial claim on Dec 6th. I had to call them after waiting a few weeks to find out where it was at. They then told me they were missing a form (they should have let me know that) which was then submitted and here we are Jan 5th and it’s still not done. I am seriously considering another plan.

After much research I chose PetPlan for pet insurance on our Lab puppy last October. The plan coverage was excellent and the premium was competitive. Now, one year later I just received the renewal with a 55% increase in the premium. I called to discuss why such a drastic increase and the rep basically said that is just what it is and if I wanted a lower premium they could offer a different plan with less coverage. I am writing this review to warn anyone considering PetPlan that they use bait and switch tactics to get you signed up then bury your new plan renewal in the app so you don't notice it until your plan is automatically renewed for a year. Poor business practice, PetPlan, you can do better than that!