Kim
You NEED to know how good they are!
Affordable monthly rates while still offering excellent coverage! Quick claims processing, no hassles, and the customer service is unrivaled.
Petplan pet insurance covers up to 90% of vet bills for dogs & cats. Get a free quote today! Our mission is to ensure healthier, longer lives for pets and peace of mind for their people.
Petplan Pet Insurance (gopetplan.com) has 791 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Kim
Affordable monthly rates while still offering excellent coverage! Quick claims processing, no hassles, and the customer service is unrivaled.
Krista S.
Gina B. was such a great help! So friendly and knowledgeable. Definitely recommend!!! Thanks, Gina!
Sara
Petplan is a life-saver and the absolute best pet insurance company out there. My cat, Daisy, has been having some issues with her protein levels. Just trying to diagnose her problem has already cost me $4,000, but thanks to petplan, I don't have to worry about it! If it wasn't for Petplan, I wouldn't be able to afford this kind of vet care for Daisy. Petplan also has GREAT customer service, their employees are so helpful and they truly care about your pet. I would like to thank Heather M, John B, Chrystal M, and Jordyn S. for helping me with my claims. The process has been painless.
Annette
Have had this insurance for over ten years now. Wouldn't trust any other company with my dog's health. And the staff is great. Kane Daly goes above and beyond. Thanks Petplan
Janice
I am only recently needing to file a claim with Petplan and have utilized the Chat option through the website numerous times as well as had to call and speak with a representative (Jordyn) once. I am trying to learn what all documentation is needed when filing claims and the representatives have been helpful thus far. I found Jordyn to be very nice and understanding of my situation. I was thankful she was able to assist me with getting a better understanding of what I need to complete my claim. At this point in the process I think PetPlan is fair and helpful.
Response from Petplan Pet InsuranceAug 31, 2018
Thank you for taking the time to post your review, we really appreciate the feedback. I'm glad you've utilized our chat function on our website to speak with our top-notch customer service team that is available 24 hours a day. We're always happy to answer any questions you may have regarding your pet's policy. Warmest wags, Keyai, Petplan Community Manager
Vanessa C.
Jordyn S. helped me with my missing medical records in regards to submitting a claim for my dog. She was extremely helpful, friendly, informative and even asked how my pup Luna was doing! Thank you for your help Jordyn! Pet Plan is the best insurance for your beloved furry friend I would definitely/has recommended this company to anyone! Vanessa C.
David F.
I can honestly say that working with PetPlan is always a great experience. I had the pleasure of speaking with one of their representatives today. His name was Kane, and he was fantastic. My questions were answered promptly, his demeanor was fantastic, and I got off the phone confident that my needs as a customer were met by someone that really knew what they were talking about. Thanks so much! -David
Graeme S.
I am on my second dog with Petplan, had the insurance on both as soon as we got it. I think the company got sold or changed underwriters a while ago. Absolutely loved the old one, immediate 5 on coverage and staff and attitude. Since the change, still pretty happy (Huge 5 for Jordyn S - helped me out, followed up, happy and charming) but they reduced my coverage percentage because we had an operation. I didnt like that. Seems all those years of paying for high coverage I should get to keep it and not lose it because I had a claim. But other than that I love them. That factor makes me give them a 4 (but Jordyn S always a 5). They dont mess around, claims processed fast and always easy to deal with.