GOO GOO HairReviews of googoohair.com

Response from GOO GOO HairAug 14, 2026

Dear Jeanie, Thank you for sharing your feedback with us, and we are so sorry to hear about the color issue with your order! We always aim to respond to all customer inquiries within 24 hours. If you haven't received a reply from us yet, please kindly check your spam or junk email folder, as our messages can sometimes end up there by mistake. If you still cannot find our email, please reach out directly to us at [email protected] with your order number and details. Our customer service team will be more than happy to assist you with return instructions right away! We appreciate your patience and look forward to resolving this for you smoothly!

Response from GOO GOO HairAug 13, 2026

Dear Libie, Thank you for sharing your feedback with us. We sincerely apologize for the disappointment you experienced with your purchase and completely understand your frustration. As a brand, we hold ourselves to high quality standards and take every piece of customer feedback very seriously. 100% human hair extensions require dedicated moisture and care—especially when washing—to maintain their initial softness, as they do not receive natural oils from the scalp like your own hair. Using sulfate-free, deeply hydrating products and proper drying methods is essential to prevent dryness, frizz, or tangles. We stand behind the quality of our products and are committed to making this right for you. Please contact our support team at [email protected] with your order information and photos of the hair so we can review your case immediately and provide you with a suitable solution.

Response from GOO GOO HairAug 10, 2026

Dear Koty, Thank you for bringing your concerns to our attention. We sincerely apologize for your disappointment with the Blonde Butterfly Wefts and for the experience you had. Delivering high-quality products that our customers love is our top priority, and we regret that this purchase did not meet your expectations. We have sent an email to you so we can better understand the details of your situation. Please kindly check your inbox—as well as your spam or junk folder in case our message was redirected there. We appreciate your patience and look forward to resolving this for you as soon as possible.

Response from GOO GOO HairAug 10, 2026

Dear Sabryna, Thank you for taking the time to share your feedback and for leaving us a 5-star review. We are delighted to hear that you are pleased with the quality and softness of our hair extensions, and that they blend seamlessly with your natural hair. Ensuring a high standard of quality and customer satisfaction is our top priority. We truly appreciate your support and look forward to serving you again in the future. Should you have any questions or require further assistance, please do not hesitate to contact us.

Response from GOO GOO HairAug 10, 2026

Dear Shannon, Thank you for taking the time to leave us a 5-star review on Trustpilot. We are delighted to hear that you are satisfied with the quality of our hair extensions and the speed of our shipping. Delivering high-quality products and efficient service is always our top priority. We sincerely appreciate your support and look forward to serving you again in the future. If you have any questions or need assistance, please feel free to reach out to us.

Response from GOO GOO HairAug 5, 2026

Dear Kim, Thank you so much for taking the time to share such a detailed and heartwarming 5-star review on Trustpilot. We are thrilled to hear about your experience and so glad you decided to try GOO GOO Hair after your blonde hair journey! It is wonderful to know that our 16" Dark Brown Halo extensions were the perfect match for you in terms of both tone and volume. Finding the right shade and length can sometimes be tricky, so hearing that the color and weight exceeded your expectations truly brightens our day. We also deeply appreciate you highlighting the specific product details—such as the non-removable clips, extra wires, and our signature pink packaging. Honest, thoughtful reviews like yours are incredibly helpful to others in our community who are deciding on their next set of extensions. We cannot wait to welcome you back when you are ready to try our Dark Brown Balayage! If you ever need assistance choosing a shade or have any questions in the future, please feel free to reach out to us directly. Thank you again for your trust and support.

Response from GOO GOO HairAug 5, 2026

Dear Sunny, Thank you for taking the time to leave such a wonderful 5-star review on Trustpilot regarding your recent order. We are absolutely delighted to hear that you are pleased with the quality and color match of your blonde balayage extensions. Delivering high-quality products to our clients is always our top priority, and knowing that we have met your expectations truly means a lot to our team. If you ever need any assistance or maintenance advice for your extensions in the future, please do not hesitate to reach out to us. We look forward to serving you again soon. Thank you once again for choosing GOO GOO Hair!

Response from GOO GOO HairAug 4, 2026

Dear Nicole, Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations. We would like to clarify that for longer lengths—such as the 22-inch extensions you purchased—the total weight of the set is distributed over a greater length. Because hair naturally tapers toward the ends, longer sets can visually appear less dense than shorter ones of the same weight. We always aim to provide clear length-to-weight guides on our site to help customers choose the right volume for their desired look. Regarding our return policy, we require the gold security ties to remain intact. As hair extensions are personal hygiene products, this strict policy ensures the hair remains completely unused, sanitary, and safe for all customers. We completely understand your frustration regarding your investment. We have reached out to you directly via email to assist you further—please be sure to check your inbox as well as your spam/junk folder.