GOO GOO HairReviews of googoohair.com

Response from GOO GOO HairOct 10, 2026

Dear Melissa, Thank you so much for taking the time to share your wonderful review! We are absolutely thrilled to hear that your very first experience with hair extensions was such a success! Our 24" Invisi-Edge Tape-In Extensions are specially designed to offer a seamless, soft, and natural shine, so knowing that they exceeded your expectations truly brightens our day. We are also glad that the shipping was fast and smooth for you! Thank you for trusting GOO GOO Hair for your transformation and for the 100% recommendation. We can't wait to serve you again in the future!

Response from GOO GOO HairOct 10, 2026

Dear Tyra, We are truly sorry to hear about your considerable frustration surrounding your order. We take all customer feedback very seriously, and we would like to clarify the facts of your case for you. After reviewing your order records, our system confirms that your parcel was successfully delivered to the delivery address you provided at checkout. Should you not have received the package despite its marked‑delivered status, regrettably parcel theft can occasionally occur in transit or upon final delivery. This is exactly why our support team advised you to submit a police report. Please kindly note that a formal police report is a mandatory document we require to lodge a claim with our shipping provider. Without this official report, we are unable to pursue compensation from the logistics carrier on your behalf. This is a standard procedural requirement rather than a delaying tactic on our part. Our customer service team has reached out to you once again via email regarding this delivered‑but‑unreceived parcel matter. We kindly ask you to check your inbox, including your spam or junk folders, for our latest correspondence. Our management team is actively engaged in your case and will follow‑up accordingly once we receive your reply and the relevant police report. We sincerely regret the stress and inconvenience this whole incident has brought you. We remain ready to assist you in resolving this matter in line with our established processes.

Response from GOO GOO HairOct 10, 2026

Dear Lorena, Thank you for being a loyal customer with us over the past year and for taking the time to share your candid feedback. First and foremost, we sincerely apologize for the delay and the frustrating experience you encountered with your recent experience. As a valued customer who has supported us for so long, you expect and deserve a smooth, attentive, and seamless experience every time you shop with us. We regret that we did not meet those standards in this instance. Please rest assured that we take your feedback very seriously. A member of our Senior Management team has sent an email directly to your inbox to personally assist you with a priority resolution. Thank you again for bringing this to our attention and for helping us continuously improve our service.

Response from GOO GOO HairOct 7, 2026

Dear Imogen, Thank you so much for this wonderful, heartfelt review! It absolutely made our whole team’s day to read your lovely feedback ! We are thrilled to hear you have found such a perfect colour match for your natural blonde with ginger and darker tones. It means the world coming from a qualified hairdresser that you are impressed by our product quality at this price point. We are also glad to know the halo works beautifully for you with your styling trick, that is such a great tip! We always try our best to deliver genuine, thoughtful customer care, so it warms us to know that effort shines through. Thank you for your high recommendation. We cannot wait to welcome you back for your next order!

Response from GOO GOO HairOct 7, 2026

Dear Ellie, Thank you so much for this lovely feedback! We are over‑the‑moon to hear how soft and gorgeous you find the hair extensions. Our team puts great care into selecting and processing each set to achieve that smooth, beautiful finish, so it is incredibly rewarding to know the quality shines through for you. We hope you get to enjoy countless wonderful looks wearing them. Thank you again for taking the time to share your positive experience with us. We look forward to serving you again in the future!

Response from GOO GOO HairOct 5, 2026

Dear Sam, Thank you very much for your wonderful review and for taking the time to share your feedback with us. We are delighted to hear that you are satisfied with the quality of our hair, our customer service, and our pricing. Knowing that you have placed your second order with us truly means a lot to our team. We are currently processing your new order with the utmost care to ensure it reaches you promptly and meets your expectations. Should you have any questions regarding your order or need any assistance in the future, please do not hesitate to contact us. Thank you once again for your trust and support.

Response from GOO GOO HairOct 2, 2026

Dear Customer, Thank you for taking the time to share your feedback. We sincerely apologize that you're not satisfied with the hair quality. We want to assure you that all of our hair extensions are made from 100% genuine human hair. We stand behind the quality of our products. We've already reached out to you via email to discuss your concerns further and find a resolution. Please check your email inbox and spam/junk folder, as our message may have been filtered there. We truly want to make this right for you. Please get in touch with us so we can help!

Response from GOO GOO HairSep 30, 2026

Dear Niamh, Thank you for sharing your feedback on Trustpilot. We sincerely apologize for the unsatisfactory experience you had with your recent purchase. Providing smooth service and timely support is always our priority, and we regret that we fell short of your expectations on this occasion. Regarding the partial refund for the shade difference, we want to ensure this is reviewed and resolved for you immediately. Please kindly reach out to our Customer Service Team directly at [email protected] with your order details, and our team will check the status of your refund right away. Thank you again for bringing this to our attention, as your feedback helps us improve our communication and service moving forward.