GOO GOO® Hair give you a charming looking with 100% Remy human hair extensions. High quality human hair extensions, clip in hair extensions, and tape in hair extensions at unbeatable price. Over 20 shades (dark, brown, blonde, balayage, highlights etc.) are available. Changeable life, at your fingertips.
GOO GOO Hair (googoohair.com) has 493 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Also known as
googoohair.com
Website
googoohair.com
Category
Hair Care & Styling
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Hair isn’t the best I’ve used, probably one of the worst. Tangles really easily and to me it seems like a synthetic blend, it doesn’t say it is but that’s the feel I get from them as they frazzle quite easily.
Response from GOO GOO HairOct 18, 2026
Dear Leilani,
We're very sorry to hear that your experience with our hair extensions hasn't met your expectations, and we appreciate you taking the time to share your feedback.
We'd like to clarify that GOO GOO Hair extensions are made from 100% real Remy human hair, not synthetic blends.
As with natural hair, extensions can sometimes experience tangling, dryness, or frizz. Since extensions no longer receive natural oils from the scalp, they require regular moisturizing and gentle care. Factors such as insufficient conditioning, product buildup, excessive heat styling, friction, and washing or brushing techniques can all contribute to tangling and a dry or frizzy texture.
That said, we understand that every customer's experience is different, and we certainly don't want to dismiss your concerns. We'd genuinely appreciate the opportunity to investigate what happened with your extensions.
Could you please contact our customer support team at [email protected] with your order number and details of the issues you've experienced? We'd be happy to review your case and explore a suitable solution.
Thank you again for your feedback. We're sorry for your disappointment and hope to have the opportunity to make things right.
EM
Erica M.
I Really Want to Love This Brand, but I'm Disappointed So Far
I'm honestly so disappointed with my experience so far. I've heard so many good things about Goo Goo Hair, which is why I felt comfortable spending a good amount of money on their hair. I was genuinely excited about my order, but that excitement has turned into stress, anxiety, and disappointment.
I placed my order on Saturday, October 10, and it's now Wednesday, October 14, and my status still says "Confirmed — Not Shipped." I understand that orders take time to process, but it's frustrating to spend this much money and not have any updates or reassurance about when my order will actually ship.
What makes me even more nervous is reading other customers' reviews about waiting two weeks or longer just for their orders to ship, with some people having to email customer service repeatedly to get help or updates. Seeing so many similar experiences is honestly scary, especially when I placed my order trusting all the positive things I'd heard about this brand.
I have a trip planned for November 5, and I ordered this hair because I wanted to have it installed before then. I was so excited to get my hair done, and now I'm stressing about whether it will even arrive in time.
I actually panicked and emailed to cancel my order because I was so worried about the shipping delays. The truth is, I NEVER wanted to cancel my order. I still really want this hair, and I genuinely hope my order can still be fulfilled. I only requested a cancellation because I was scared I wouldn't receive it in time for my trip. I haven't received a response yet, and now I'm worried that I might have canceled something I was really looking forward to getting.
It's upsetting because this was supposed to be an exciting purchase, but instead, I'm constantly checking my order status and worrying about whether I'll get my hair in time. When you're spending a good amount of money on something, you want to feel confident in your purchase and have some communication about what's going on.
I really wanted to love this brand, and I still hope I will once I receive my hair. However, the lack of updates and the uncertainty surrounding my order have made this experience disappointing so far. I truly hope Goo Goo Hair can improve its communication and processing times so other customers don't have to experience this same stress.
I'm still hoping for the best because I genuinely WANT the hair I ordered. I just wish I didn't have to worry so much about whether it will ship and arrive before my trip. I hope customer service responds soon and that there's still a chance for me to receive my order. 💔
Response from GOO GOO HairOct 16, 2026
Dear Erica,
Thank you so much for sharing your detailed feedback with us. We can see how much you were looking forward to your order and your upcoming trip on November 5, and we fully understand waiting for updates can feel unsettling. Creating a pleasant shopping experience is always our goal, and we are truly sorry this experience has not felt as smooth and reassuring as you hoped it would be.
We deeply regret the uncertainty and worry this has brought you, and we sincerely apologise for the disappointment this has caused. We know you were excited for your hair ahead of your trip, and we wish we could have delivered a better experience for you.
Our support team has also reached out to you proactively. Please kindly check your inbox, including your spam folder, for our email.
We truly appreciate your kindness and understanding. Please do not hesitate to reach out should you have any further questions in the meantime.
SI
Simmone
Brilliant quality
Brilliant quality, highly recommend it to all my clients and friends. Thank you again
Response from GOO GOO HairOct 13, 2026
Dear Simmone,
Thank you very much for taking the time to leave us such a kind review on Trustpilot. We were delighted to read your feedback, and we are truly grateful for your continued support.
It was especially rewarding to hear that you are so pleased with the quality of our products. Quality is at the heart of everything we do, and knowing that it has met your expectations is the best encouragement we could ask for.
We were also touched to learn that you recommend us to your clients and friends. As someone who shares our products with others, your trust means a great deal to us, and it helps other customers feel confident when choosing the right extensions for their needs.
Should you ever require any advice on colour matching, styling or caring for your extensions to keep them looking their best for longer, please do not hesitate to get in touch. Our team would be happy to help.
Thank you once again for your support and for choosing GOO GOO Hair. We look forward to welcoming you back in the future.
DB
Danielle B.
This is not a good experience
This is not a good experience. Their website took money from me. I logged out of the tab with hair extensions in the bag and when I reopened it, it charged my account. Then I texted immediately after for a refund because it was not my doing. And then texted three more times after that because I don’t have a cancellation on their website that being said on their cancellation fees, it says to text 24 hours before shipping to get a refund which I did three times.. now they’re saying they can’t refund my account because it’s been “shipped” which is even funnier because in their policy it also says that usually don’t ship on Saturdays.
Response from GOO GOO HairOct 13, 2026
Dear Danielle,
Thank you for sharing your experience, and we are sorry that your order could not be cancelled and that this has caused you so much frustration.
We have reviewed your case. By the time your cancellation requests reached us and were processed, your order had already been shipped, which is why we were unable to cancel it. We apologise for the inconvenience this has caused.
We have already contacted you directly with a solution that will not cost you anything. If you have not seen our message, please check your email or reach out to us at [email protected] with your order number, and we will gladly confirm the details.
Thank you for your patience, and we hope to put things right for you.
MM
Mayra M.
Dark brown hair clip-ins are very easy…
Dark brown hair clip-ins are very easy to put on and style. Definitely makes a difference when I put them on. I recommend!!!
Response from GOO GOO HairOct 11, 2026
Dear Mayra,
Thank you very much for taking the time to leave us a 5-star review on Trustpilot. We were delighted to read your feedback, and we truly appreciate your kind words.
It was wonderful to hear that your dark brown clip-in extensions were easy to put on and style, and that they have made a noticeable difference when worn. Ease of use and natural-looking results are exactly what we aim to deliver with every product, so it is especially rewarding to know that you have had such a positive experience.
Should you ever need any advice on styling, colour matching, or caring for your clip-ins to keep them looking their best for longer, please do not hesitate to get in touch. We would be happy to help.
Thank you once again for your support and for choosing GOO GOO Hair. We look forward to welcoming you back in the future.
LB
lauren B.
I placed an order and was not informed…
I placed an order and was not informed at the time of purchase of my item being out of stock, I have had to chase the order myself just to be told it’s not in stock 5 days later! awful customer service, when spending a large amount of money I would expect better updates and better customer service. Would not use again.
Response from GOO GOO HairOct 10, 2026
Dear Lauren,
Thank you for sharing your feedback on Trustpilot. We sincerely apologize for the unsatisfactory experience you had with your recent order.
We fully understand your frustration, especially after making a purchase with us. Clear updates and prompt service are standards we strive to uphold, and we regret that we fell short on this occasion.
As confirmed in our direct communication, your order has been successfully canceled and a full refund has been issued back to your original payment method.
Thank you again for bringing this to our attention, as your feedback helps us improve our service and communication moving forward.
CF
Carley F.
Great!!!!!
Great!!!!!
Response from GOO GOO HairOct 10, 2026
Dear Carley,
Thank you so much for the 5-star review!
We are thrilled to know that you had a wonderful experience with GOO GOO Hair. Your support means the world to us, and we look forward to serving you again soon!
NJ
Nez J.
i am not happy
i am not happy, i have ordered my set of clip ins over a week ago shipping was said to be 2-5 days. its now 10 days and my item hasn’t even been shipped. I tried to contact several times and have yet to receive a response. customer service is lacking.
Response from GOO GOO HairOct 10, 2026
Dear Nez,
We are truly sorry for this terrible shopping experience and the frustration this delayed order has caused you. Our customer service team usually replies within 24 hours. Unfortunately, we couldn’t locate your order in our system.Could you please let us know which method you used to contact us? Kindly reach out to us via our official email: [email protected].
Thank you sincerely for your ongoing patience while we work through this. Due to an unexpected surge in incoming orders, our logistics and warehouse teams are handling an exceptionally heavy workload at the moment, which has led to minor holdups for order dispatch.
Our team will prioritise your item where possible, and we will notify you promptly with tracking details the moment it leaves our warehouse.
We genuinely appreciate your kindness and understanding as we resolve this backlog. Please do not hesitate to reach out should you have any further questions in the meantime.
