GoodRxReviews of goodrx.com

I've just finished my third try at canceling GoodRX Gold. I hate OOI.* *Obviously Obstreperous Instructions

This will be my 2nd interaction with Goodrx and it was equally as horrible as the first. So I go to the site looking for a general visit for pink eye. Well as you look thru the options they range from birth control, to high blood pressure to UTI's, diabetes, sexual health..I mean very serious ailments..but something as basic as conjunctivitis or eye concerns wasn't present. I'm thinking I'm missing something so I start the "general visit" process. It prompts me to answer a HOST of questions about my condition and at the end -- it literally sends me back to the original list of services. I'm back at square one. No feedback given as a result of those questions being answered or anything. It was a loop. In the midst of my confusion I received a chat message from the care center advising this chat was for any questions I had about my visit. Thinking the team had received my request for an appt and had accessed the questionnaire, I replied advising what I felt I had and the meds that have worked in the past. Then a Victoria responds in the chat (a full day later after the team advised all messages would be responded to in 4 hrs) basically routing me back to the original list of services, and further states if I don't see my needed sevice on the list that I need to follow up with my provider. Why have a general visit link if it doesn't route you anywhere specific to the questions asked? Why have a general service link at all if it doesn't define what it actually does? I would have expected once the symptoms were described to receive feedback advising "we do not offer services for these symptoms" or something to that effect. Instead I wasted a whole day waiting to be told we cant service you. I should have known that within minutes. I'm done with this service. Do not waste your time with the general visit link or the questions asked within it. It is as unhelpful as the chat team assigned to assist.

Great job with Drugs

What made my experience great is the savings we got on our prescriptions. GoodRx saved us from paying high prices for our much needed medications.

The price has never been right. I used to pay for Gold membership but got tired of wasting my money. I get buprenorphine and what they don't say is if the generic manufacturer is on back order that you are gonna pay quadruple. I had a coupon for 26 dollars and it was actually 170 dollars. They say try another pharmacy but guess what I have tried 6 others all the same so the coupon isn't what it's supposed to be. It should say that on the coupon, only good for 1 specific kind all others are not this price.

I closed my account and they confirm that my account is closed but keep taking 9.99 out of my credit card each month. I've spent about 2 hours with 6 people on the phone and it is still not resolved. Credit card company has credited my acct and it trying to block them, but if this doesn't work I will have to close my credit card and get a new one! Now they want my email - I've already given them that and my Mastercard number and my phone and address. Guess what - from my supposedly closed acct. they took another $9.99 from my card on Mar. 27th!! Mastercard hopes they are a company they can block, but if not, then what! I cannot stand to talk to them any longer because they've asked me the same questions so many times and say, "nothing else we can do, contact Master Card!" It got fixed really fast after this review but how much do they make from the elderly and not savvy people who don't know what to do when stonewalled by a company this way?

This service has really went downhill since GoodRx took over the Heydoctor.com website. It will take hours to get someone to respond to you when you do an online visit, but they expect you to stay close to your phone the entire time in case they need to call you. Then they will try and prescribe something that you clearly stated in the intake information that doesn’t work for you. My biggest issue is the timeframe for a response. It doesn’t matter if it’s a weekend or a weekday. It’s obvious that the doctors and nurse practitioners have full time jobs and do this as a side hustle in between patients or in their free time on the weekend.

I did a telehealth consultation for BV. I asked if they could prescribe me something for a yeast infection too since taking a antibiotic will cause a yeast infection and I was told that the medication for BV was sent to the pharmacy and it was not. Not to mention I was told to pay for a whole separate visit to get the medication for yeast infection! Unbelievable since I pay for gold membership! I can’t get anyone to respond back. Going to dispute the charges and go somewhere else! All they care about is money! It’s been two days and no prescription.