GoodRxReviews of goodrx.com

GoodRX advertises telehealth appointments with same day prescription pickup at a local pharmacy. I signed up for gold and paid the appointment fee and it stated that the medical provider would usually "respond in a few minutes" but there was also a link saying that they typically respond "within 4 hours" during the weekday which this was. I started this process at about 12:00pm on Friday and received the first message back from the doctor on Sunday at 11:28am, 3 days later. I asked for a prescription for a 90 count that GoodRX advertises for a good price, but the doctor would only prescribe a more expensive 30 count dose. Entire thing seems like they really need to clear up their marketing and messaging. It feels like false advertising.

I recently found that I need to carry epipens with me and researched pricing- all the pharmacies have them for $270+. I drove to another town that had a Giant Eagle pharmacy and good rx had a coupon for $54.00. They honored that- without insurance. Thank you- this was a blessing.

Good Rx states that between 24-48 hours points for filling a Rx will automatically be added to your account. Never happens. Support is useless and never follows up with inquiries. Month after month is a battle trying to get the 2500 points for each Rx filled. Just a bunch of bull.

Had a uti and I told the nurse on chat exactly what medication works for me. Usually dr and nurses listen to the patient most times of what works(most cases). So the nurse insisted Macrobid which didnt work! Women! Don’t ever take this antibiotic if anyone prescribed you this. It causes more problems and never cures your uti. I thought I was gonna die In two days I immediately got chills had a fever, stomach aches, dizziness, nausea. Etc.. (yes I did have a meal first). Please go see a dr f2f cause this ain’t it! Still I had the uti (miserable)I did research afterwards (shame on me) on tik tok and a lot of other women felt like this too. Please stick to bactrium or cyprofloaxin. WARNING!

They have no customer support. Oh they take your money for a visit. But they prescribed a medicine that I cannot take and I told them that in the screening questions. But she prescribed it anyway and when I messaged back that I cannot take that. I have got no response in over 24 hours. Try to call the number was told the only way to get in contact with the care team was through the message. Thats pretty poor customer support.

This was a horrible experience! I purchased the Gold Membership telehealth service. They don’t have a dedicated number to get assistance. The message board is a joke. They eventually write back but never follow through with what they say they are going to do. I will never deal with them again. Please learn from my experience. This is a definite no go!

I was prescribed a medication I'm allergic to. Specified that & the nurse suggested another med. I responded with yes. That was 3 days ago & the only response I've received is from the "care" team stating someone will reach out soon. 9 hours after receiving that message, I'm writing this review. I've requested a refund 3x now - we'll see.

I love Good Rx coupons let's just say that; however Good RX Care (the one I actually pay for) has the worst customer service. The good: The initial chat with Nurse Practitioner Vicki was fine, she asked one question and refilled my Rx. The bad: Vicki dropped me pretty quickly even after I asked "what happens if my pharmacy isn't on the list". Her reply "use another one". Good Rx Care does not have an extensive list of pharmacies and that's where the problem is. Once they collect your $, say goodbye and send you to the page of pharmacies (where you will be lucky to find yours) the support stops. This is not a new problem. Same thing happened last year. This time I waited for 20 minutes on this chat to see if someone could help me. No one helped. I ended up having to call another pharmacy to see if they even carried my Rx (which they have to order it) just to get the process going. I will then transfer it to my pharmacy that carries the product. Good RX Care is factory line service and once you pay and get your script it's good luck to you onto the next paying customer. It used to be an easy process, now it's much more aggravating.