GoodRxReviews of goodrx.com

Super fast. I joined good rx on an early Monday morning as gold member online (if that helps) and right away I was able to have the doctor message me after I sent in the questions for why I needed a doctor and photos. They sent my prescription to the pharmacy that I selected from their list which also has the prices next to it for convenience. The pharmacy received my prescription via online within 15 mins. It took a couple hours for the pharmacy to fill it. Overall. Easy process. I definitely recommend good rx. Publix pharmacies accept good rx also! :)

The online prescription and virtual visit platforms are the worst I’ve ever dealt with. When I was ready for my visit, I was sent a message that said wait times are usually “a few minutes long” then after waiting half an hour I followed a link to learn more about wait times. On a separate webpage the wait times are listed as an average of 4hours on weekdays. I waited the four hours and when I checked my messages again, a provider messaged me to ask if I was ready. I responded 25 minutes after that message was sent and never received a reply. There meeting format is not reasonable at all. Terrible service. I would recommend you seek services elsewhere.

Tried to get a hold of someone during business hours to fill my prescription and no one responded, still no response today and I need my prescription ASAP. Prescription is still valid for 3 months, I am not getting my money's worth on my telehealth visit if they are not allowing me to get my prescription.

Awful. They make you fill out all these forms. Then the doctors don’t look at them and prescribe you medication you are allergic to or that you’ve already clearly stated that doesn’t work. If you call in to speak to someone they tell you the only way to reach anyone is thru the message system but no one responds. It’s a total waste of money.

This is a fraudulent company. Wouldn’t issue a prescription for MONITORING SUPPLIES, that’s right, not even medication… for diabetes. So just to be clear for anyone reading these reviews, they would not issue a prescription for supplies. This is important because a Doctor doesn’t have to issue a prescription if they’re uncomfortable doing so, but this was for diabetes monitoring supplies, not medication. There is no risk or liability for the doctor to be concerned about. Thus, this company is a complete and utter sham. They will ask a series of questions take your money then run a chat bot to feed you BS for a bit only to say they can’t actually give you a prescription. They swindled me for my money and my time.

Unfortunately, I can't get a prescription filled for the last 18 days for their at home delivery. I have called 3 times, and at first it was sitting in perscription transfer status for 9 days. After calling, it moved into preparing shipment. It has been sitting in this status for multiple days and I have called twice to get a status update. The amount of conflicting information you receive on the calls with agents is unsettling. At first, I was told it shipped. I asked for the tracking and then I was told the label was printed.....or it's a glitch in the system that isn't updating on my screen but will update by the end of the day. My recent favorite is that it will be escalate to a supervisor to get the situation handled. Still no status change, update, or call from a supervisor that I was promised. No one seems to be handling the issue or resolving issues on open tickets. Really bad customer service. Why is it so difficult to get answers and a prescription shipped? It should not be this difficult. Also, it seems that the agents are reading from scripts or using stock answers to common issues. The agents dont seem to understand the process or next steps and just send an email or push a ticket to another department to resolve. No one seems to be point on handling or addressing issues at all. Time to look at your process, support services, and issue escalation. Also, get the tech guys to fix all the glitches and anomolies that keep happening with just my ticket.

Shi*ty service when you're feeling like crud. These folks do not want to help you. They want your money. It takes hours to get a response, only to get the runaround. I simply went to the ER to get a prescription for migraines.

They are happy to take your money only to tell you to go to the doctor. They really shouldn't have an online if they cannot help. I am having a gout attack and the first thing they should have told me before they stole $49 from me is we cannot provide prescriptions for gout!!! Maybe they want the $19 monthly payment to pull even more money over time!! What a joke. Do NOT use GoodRX!!