The GoodRx price for my prescription was twice the amount of my copay through my insurance. $1100/mo for GoodRx vs $550/mo through insurance. So much for saving money.
Response from GoodRxSep 7, 2023
While GoodRx helps Americans save up to 80% off retail prices, our coupon prices are not always lower than insurance co-pays (though they sometimes are). We always encourage you to take advantage of the best price available to you, and in this case, it sounds like your insurance may be the better option.
AN
Anne
No Covid Health categories and no response
I needed a timely COVID prescription over Labor Day weekend. GoodRX says to make sure that they handle what you want to see them about BEFORE scheduling an appointment. Why are there no healthcare categories for Covid 19? They have stupid categories like erectile dysfunction but nothing for something very important. I messaged them 4+ hours ago asking if this is covered and have had no response from them.
Response from GoodRxSep 5, 2023
We understand your frustrations, Anne! Please note our GoodRx Care support team does have delayed wait times. It may take up to 4 hours to receive a response during normal business hours, Mon-Fri 6AM - 7PM PST, and 8 hours outside of normal business hours. That being said we unfortunately do not offer Covid services via telehealth. To review all GoodRx Care services please visit: https://www.goodrx.com/care/services
BM
Brian M.
Thinking of telehealth? RUN!
I used the GoodRX app 10 days ago to have a prescription filled though their Telehealth service. Initially, I was prescribed the incorrect medication. While this was resolved the following day, in the 10 days since GoodRX insists that they sent my prescription to my pharmacy. I have visited my pharmacy 5 times in the last 10 days and theres is no prescription available for me from GoodRX despite then insisting otherwise. Their care team over the phone is unable to assist (understandable), however, their online messaging team only replies once per day, making finding a resolution feel impossible. I’m sure GoodRX is great for prescription savings. However, if you’re thinking of using their Telehealth services, run away?
Response from GoodRxSep 1, 2023
We're sorry you had a negative experience with GoodRx Care, Brian. We can of course look into this for you or issue a refund as part of our 100% Satisfaction Guarantee. We have reached out via TrustPilot for more information so that we may find your appointment in our system. Please reply to that request iwth your full name and the email address used for your appointment, so we may begin our investigation as soon as possible.
Thank you for providing more information Brian. We are reaching out to our GoodRx Care team so we may investigate this further. It seems your preferred pharmacy should now have the script from your GoodRx Care appointment. However, there maybe a hiccup with your insurance so you may have to reach out to your insurance team as well. Please note, our GoodRx Care team should be following up with you as well.
KB
Kimberly B.
A waste of money and time
A waste of money and time. I wouldn’t recommend scheduling a Care Visit with GoodRx. I paid to speak to a healthcare provider for an inhaler refill. They did not call me just sent a message asking if I had shortness of breath (a very common Asthma symptom that has various levels of severity). I said yes and the person I was messaging with just told me to call 911 and did not respond to any more messages or refill my inhaler. If they had called me I could have explained that yes I had minor shortness of breath but not nearly to a degree that I needed to call 911. This interaction was so frustrating because this health”care” provider clearly didn’t care what I needed and just wanted to end communication as soon as possible without even helping me with my refill. I basically paid for a random person to message me useless advice.
Response from GoodRxAug 30, 2023
We’re sorry to hear that your GoodRx Care experience was less than stellar, Kimberly. Sometimes our providers feel the best care you can receive is from an in-person provider. Additionally, our refill service is limited to certain prescriptions our providers are able to refill via telehealth. We do offer a 100% Satisfaction Guarantee and would be happy to refund your visit fee. To begin the refund process, we will be reaching out for more information via Trustpilot; please be sure to include the email used for your appointment.
PA
Patti
I'm a senior with horrible pain
I'm a senior with horrible pain, I waited and waited for my card only to find that CVS does not honor card for Percocet. They wanted $140 for 60, I usually pay $6.66. What a rip, so the card is worthless to me and many others. It was cut up as they all should be. Good RX needs to rethink their business?
Response from GoodRxAug 25, 2023
Unfortunately, we're unable to require the pharmacy to accept discounts for controlled substances, Patti. You're welcome to give us a call at 888-799-2553, so we can contact the pharmacy on your behalf. We're available Mon-Sun, from 6 AM to 9 PM CT.
PC
Peyton C.
HORRIBLE
HORRIBLE. I wanted to get my birth control and the chat with the NP made NO SENSE. And she prescribed something I did not ask for at all…. So frustrated and it was a waste of $49 - Goodrx needs some major quality control this is ridiculous
Response from GoodRxAug 24, 2023
We’re really sorry to hear that your GoodRx Care experience was not the best, Peyton. Our refill service is limited to certain prescriptions our providers are able to refill via telehealth. We do offer a 100% Satisfaction Guarantee and would be happy to refund your visit fee. Please respond to our outreach with your full name, phone number, and the email address you used to sign up for GoodRx Care.
K
K
They took my payment and did not talk…
They took my payment and did not talk to me or respond to my questions .
Response from GoodRxAug 21, 2023
We'd be happy to issue you a refund as part of our 100% Satisfaction Guarantee, K. Please respond to our outreach with your full name, phone number, and the email address you used to sign up for GoodRx Care.
JB
Jim B.
Good at first, but downhill since
As reviews suggest, GoodRx is very hit or miss. For the first 6-months, everything was solid - meds delivered as ordered. Three to four months ago it went into a nosedive. As some others mentioned, charges for doctors appts and monthly membership fees, but no meds delivered and constant promises that the meds would be available soon. They cited a "national shortage" - after three months of these delays and charges with no meds, I checked other pharmacies and online services - all said there was no such shortage, so seems to be a supply chain problem limited to GoodRx, not "national", albeit it at higher prices that GoodRx offers. I really wanted to like and use GoodRx, but their inability to deliver meds, and associated terrible customer service (constantly holding you off without any help in solving the real challenge) lead me to write a bad review. Would love to return to them if they can resolve these recent issues.
***Good Rx sent generic response you can see below with no contact info. I called their main number and confirmed nothing has changed - they cannot get the meds, which I have since gotten from a competing online pharmacy (albeit at a higher price) and they said they cannot get the medication I can easily get from their competitors. While I would still love to go back to GoodRx, their generic response and my followup call confirm my review. I would change nothing at this point.
Response from GoodRxAug 21, 2023
Thank you for responding to our outreach and providing us with the requested information, Jim. After looking into your account, we can confirm that you've been refunded for your GoodRx Care visit and your GoodRx Gold fees from the past 3 months. We can also confirm that your GoodRx Gold membership is set to cancel on September 9th. We do apologize for the inconveniences that you've gone through and we will use your experience to improve the overall customer experience. You're always welcome to reach out to the GoodRx Gold Advocacy team at 855-487-0694, if you have any additional questions or concerns.
