go2bank.comReviews of go2bank.com

I can’t get on to the app or site

Worst card service ever my wife and I opend a account have direct deposit something went wrong with pin tryd to withdraw $ the scumbags locked out the card for 24 hours even after online resetting pin holding our $ denying us access we are stuck in a bad storm unable to get back home because these losers are holding our $ guess it’s only a profit game not a customer care and service business worthless don’t use them Chime on the other hand has been great we had a family emergency they assisted us unlike this Go2 bank freeking fraud were closing out everything tomorrow or tonight if online will let us worst decision ever using this company

Do not use this bank it’s a rip off.I used there card at a Wells Fargo atm and the atm didn’t give me all my money.I contacted Wells Fargo and they said I needed to contact my bank.I contacted my bank and they said they had to open a dispute case and it would take 7-14 days so I did this.After 14 days still no contact from the bank.I called them and they said it could take up to 20 days so I said whatever.After 20 days still no contact.I called them and they said still investigating.I called Wells Fargo and they said moneys there and no ones contacted them but I have to go through my bank.Now it’s been over a month still nothing I called today they said still investigating.I said all you have to do is call Wells Fargo give them the time and day and ask them if the atm gave me my money or not.They said there still investigating.Everytime I called to they said there was no open dispute I’d say yes there is and they would say there is not and I could start one if I want.When I told them I had the case number and gave it to them they’d say ok I see but still nothing.Worst bank ive ever used by far not even close I would recommend not to even think about using this joke of a place.

Horrible customer support, my account was frauded and the transaction was still pending but they "couldn't do anything" till it stop pending, I requested a new debit card the last wee of June (I was supposed to wait 7-10 business days) but on July 2nd I was trying to find out more on the fraud, however I also found out no card was being delivered, the bank is employees r lazy and I asked one person 12 times to transfer to a supervisor since they couldn't help me, after I was transferred the supervisor was able to do more then anybody I've ever talked to, the bank is an inconvenience and a hassel to deal with

I mean, I cannot say anything bad about them, but everyone has their experience and run in's to tell. They seem too offer the same + more as far as the online banks go. A lot of the things I am reading in the negative comments are some of the mishaps I have personally experienced with some of the other online banks (Chime & Varo. Chime was horrible when I had to duispute a claim and then let it go and had not issues for months, to have them randomly close my account. This reminds me I never got that money back either and Varo did the same, but that was only because I never used the account). We allhave our own experiences and Go2BanK could still be in that new, growing phase where it may seem like the bank is falling apart customer support wise, but maybe just not enough manpower behind it. These are just my opinions of it and does not mean I am right or you are wrong or vice versa.

I'm not understanding the new overdraft policy that I was not notified of, When in need to use the overdraft funds now you can only shop online. If I wanted that, I would have gotten one of those cards. However, I thought I was receiving a bank account. If I'm paying this money back then I should be able to access it how I see fit. I will be changing banks. Don't want to deal with this behind your back treatment. SAD...

I don’t understand all the issues people are having. It’s a legit checking account. You get a debit card, can order checks, it’s accepted at all retailers and online, you can use it at an atm and deposit cash, it uses ach for deposits and withdrawals when needed and has a good overdraft protection. I have no complaints and I’ve been using it for 6 months.

They are nothing but scam artist. I was over charged by my local bar. They caught it and canceled the transaction. Made the right transaction and that cleared but I'm still waiting for them to give me my money back. When calling customer service I'm told I have to wait until the 21st. This is unacceptable.