go2bank.comReviews of go2bank.com

I have been a GO2bank customer for a couple years and I have never had an issue that was not solved in a week. They have been great for me. I go to retailers and load money on my card that is available almost instantly, and I do transfers and never ran into a problem. I've seen a lot of negative reviews about GO2bank but personally they have been amazing to me! Just keep an eye on your account, change your password every 30-60 Days, watch where you do online shopping, and turn on notifications. It's been smooth sailing for me as a customer. I love the Mobile app, and the multiple products they offer made for everyday people. I gave 4 stars because the issue I have is customer service, it's sadly pretty bad and I have came across multiple rude employees for no reason. They need to work on getting better customer service representatives and train them properly.

I have had a great experience with go 2 until 06/28 /23 I just got paid and it was about 3pm afternoon and I always transfer monet to cashapp and I transfer 400 only and it no sooner hit and it was gone and the rest of my money was they left me16i should have said my phones were stolen 3 and tablet and whoever got my information off of them I don't blame the for that but I tried callinggi2 to help me get in to my acct to chang phone number but they can't they said we're not allowed to make change we'll the said go to app and change it thereafter mind you google would not let me keep my email so here I am with new phone number and email address and I have a new bank card I have to acctivat so where dose that leavel me. stillnot in my acct I have tried every thingmy point isthat 1190.00 just went poof I'm 63 and starting overilost my mom so I mean I live off that money have no savings that means I count on that ijust think some times there should be exceptions to rules they are made to be broken for a good reason not jut because its me but because I don't want any body else to go through what I have beenthrou g I really need my money and ineed to see what has been taken out of my acct I don't no unless I see what going on my self icant make w dispute thank you for this and I hope it does some good overall they are a good institution thank you

My husband likes them but needs to get a hold of them and the number they have listed we can't get through it keeps saying check number and dial again on both of our phones did they go out of business or something

I tried to transfer money from my card to my wife's card but it said the transfer didn't go through but it took the $200 off my card anyway, I called but they tell me its going to take 10 to 12 days for the money to be put back on my card, YOU TOOK MY MONEY IN 2 MINUTES, PUT MY MONEY BACK IN 2 MINUTES, it might not have 2 minutes but was back on the next day

I mean, I cannot say anything bad about them, but everyone has their experience and run in's to tell. They seem too offer the same + more as far as the online banks go. A lot of the things I am reading in the negative comments are some of the mishaps I have personally experienced with some of the other online banks (Chime & Varo. Chime was horrible when I had to duispute a claim and then let it go and had not issues for months, to have them randomly close my account. This reminds me I never got that money back either and Varo did the same, but that was only because I never used the account). We allhave our own experiences and Go2BanK could still be in that new, growing phase where it may seem like the bank is falling apart customer support wise, but maybe just not enough manpower behind it. These are just my opinions of it and does not mean I am right or you are wrong or vice versa.

The is the best bank account I have used. So far I haven't had any problems get my paycheck a day early always emailing texting me when I make a purchase with my card. I would recommend