go2bank.comReviews of go2bank.com

This is the worst prepaid card I have ever used. Once your money leaves your card rather you approved the Transaction or not they do not care. This company is super unprofessional and noone seems to know what they're doing. Complete scam alert! please avoid this card at all cost especially if u have kids and shop online. They block places like the childrens place but will give your money to strangers smfh.

Go 2 bank is garbage. It's all Indian scammers. They can hardly speak English. I transfered money and they said our systems is delayed if you don't see the funds please call is back. Whaaaat? I better receive the funds wym?? Don't use this piece if Sh!t app

Absolutely the worst customer care I have ever dealt with! These people have been playing with my money locking my card, sending me fraud messages and then I go to call and I can’t even get into talk to somebody?? $1500 a week gets deposited directly in my account but I can’t withdraw at all I have to move money to the credit card and get a cash advance and charged extra every time if I want cash the worst bank card company around with absolutely no customer service! Ask any question you cannot get an answer these people don’t use their own bank card, why not?? Because they know The place that they work for GO2bank sucks!!!

Horrible just horrible!!! This is a short term last minute choice type of card. If you have a dispute make sure you do not have direct deposit or any large amount on card when going through a dispute. First you have to write a letter for a dispute to even start! Secondly card is locked and it says it will be locked for only two business days but it has been OVER A MONTH my card has been locked!!! No one to talk to verbally only chat. I’m just highly disappointed in the services. Never again!!! Not a long term card at all. Think before depending on GO2BANK!!! Waste of time, patients and money..🤮🤮🤮🤮

I RECEIVED A CARD I NEVER APPLIED FOR

I had opened a second account with go2bank because I kept ordering physical cards and never receiving them. I ordered something on Walmart.com and shortly after closed my account because I felt 2 accounts with the same bank was too much. I never received what I paid for so needed a refund. They informed Me I could only get the refund to the original payment only. Its closed?? After dealing with them 100 times they tell me to dispute it.......I have been on the phone on and off with go2bank customer service and they have transfered me from person to person 11 times, hung up on me twice, and won't transfer me to a supervisor or manager or whatever!!! This is the most ridiculous and horrible le experience I have ever had with them!! Do none of them know anything?! Why won't anyone help me with this? It's been since july 27th I have been speaking on and off with walmart and go2bank. Horrible customer service, didn't resolve squat, and wasted hours of my life...I spoke to 14 people in just 2 calls. So ridiculous. Once I get this money back I will be closing my other account too and never dealing with this bank or recommending it to anyone ever again!! Everyone beware! They lie to you and don't resolve your problem in hopes you give up and forget about it completely. I am not the one though! Go2bank you suck!!!

I had to choose a score somewhere in between. I know someone who uses this bank and he never has any problems accessing the money he puts on it. This card is alot better than some other virtual wallet visa cards. Yes, they charge a fee if you are continuously adding money. What bank doesn't. I now have my own Go2Bank card which I have yet to activate because it just came in the mail. However, in the meantime I needed to use a credit card so I purchased another card. Now I can't access my money because I keep getting a message that I ready have an account. No crap, but I need this money before I receive my permanant card. I also would like to see an automated system when activating a card or calling to check your balance. And a better, easier user experience when purchasing other Go2Bank prepaid cards.

BEWARE,BEWARE....GO2 BANK. I purchased a PREPAID CARD from RiteAid for 325.00 to rent a car from Budget online transaction. Somehow the call was intercepted by scammers and my money was stolen by,someone named Jackie Cooper. I immediately called Go2Bank and reported it. I was assured I would receive the funds back, I was told to take a picture of the front and back of the card, My first and last name, address and receipt for proof. First they pretended they did not receive the uploaded documents, then they lied about how long it takes to receive the information, first it was 1-2 days from the Corporate office, then it was 10 days, then it was 20days. This alleged person that stole my money Jackie Cooper is claiming that it is her bank card when I have all of the proof. To make matters worse there is nothing written that warns the consumers who purchase these cards that if you are scammed,,YOU WILL NOT GET A REFUND. This alleged bank itself is a scam, they are FDIC insured, but they really are just a business with a license to operate a bank, that DOES NOT PROTECT THE CUSTOMER BUT THE THIEVES. You will get ignorant customer service reps who can't hardly speak English. File a complaint with the BBB, FDIC, States Attorney General, local District attorney in Pasadena, California, their consumer fraud division. CFPB, Consumer Financial Protection Board. I never received an email or letter stating in writing only verbal that my claim was DENIED..I was also told by BUDGET RENTAL CAR, THAT THEY WERE BEING SPOOFED AND THEIR CALLS ARE BEING INTERCEPTED BY HACKERS. Wanted to add, I even went back to the store and retrieved the video of me paying for the card,Even the police see it. But they did not want to hear it. They are monitored by the Federal Reserve go there and file a complaint. They will review.