go2bank.comReviews of go2bank.com

This is a scam! Do not purchase a GO2 Bank Debit card. If you don't want to give your SS#, they will shut down you card and take you monthly fee. I just paid $23.95, what do I get in return, I get to spend $15! This is the most ridiculous business I have dealt with in years. Three attempts with customer service was a waste of time. DO NOT USE GO2 bank for Visa Debit Cards!!

Great bank for direct deposits ad paying bills online. Never had a fee from them, and it protects your big bank cards. Extremely pleased with GO2 as a prepaid debit card!

Deserves -0000- STAY VERY FAR AWAY FROM THIS INSTITUTION UNLESS YOU WANT TO DEAL WITH AN ABSOLUTE HEADACHE. CUSTOMER SERVICE IS LACKING & their customer service representatives lack basic knowledge of the product they're paid to service. Also, there's a non existent sense of urgency which is alarming because this is a Financial Institution dealing with people's livelihoods. When I escalated the issue this morning, a manager stated she will have someone call me back in 30mns vs her taking ownership of the call then they eventually hung up on me. I am soooo upset beyond words because if the 1st agent I had an interaction with when I opened the account a few days ago had listened to me & took the time to understand my issue from the beginning, I would not have wasted any time opening up this account in the first place. I have spoken with another 3+ agents since and non of them also even mentioned a very vital fact that I kept repeating to them, that I was opening the account to get my direct deposit to pay my bills ASAP. Now the damage done is far reaching because my bills will now be late and I will end up paying stupid taxes & they only say I'm sorry- that's not going to cut it- bottom line is I wasted several hours dealing with just the opening process which the representatives have no clue the requirements & when I got that finally taken care of, my direct deposit is now in limbo gaining interest for them for a month, meanwhile fees keep piling up . I AM SO LIVID!!... Sharing with OCC, CFPB, AG & anyone else who can listen. A financial institution needs to meet basic standard needs and what they are providing is sooo below basic standards it's frightening to think they're even allowed to handle other people's money!!!

Been with Go2bank for over 2 years and customer service is terrible! You either get someone who doesn't know how to help you or you could barely understand their English. Would not recommend this to anyone !!!!

If I could give them zero stars I would. My card was stolen at the gad station. Several hours later I notice a charge for $300 . I called customer service and the rep kept saying no worry im a fraud specialist and im here to help you. He kept reading from a script. Told me I need to send in a letter with my name Etc etc and the last 4 digits of the card that was used within 20 days. I kept telling him that under vista's policy the card user is to get a provisional credit within 10 days once a dispute has been filed. The rep kept going on and on and said we don't follow the rules by visa we are our own bank and have our own rules. I explained to him this was MY PAYCHECK That was stolen and he kept saying don't worry im here to help. Damm script he kept reading .

GO2 BANK is the most useless entity that tries to call itself a bank. I lost over $3000 to this so-called bank. I sent in the complaint’s only to have them say it was my own fault that I was frauded. I warn anyone trying to use this Mickey Mouse outfit they try to pass off as a bank. I give a double middle finger to this empty service and record trying to pass off as a bank.

Horrible I cancel my card and paid it off. They keep sending I'm late to my credit. I called they said I can see where your account was paid off and closed. But it keeps popping up late. Brought my credit score down over 70 points worst card ever

My debit card info was stolen by a scammer in England, so I had to buy this card at my local Walgreens while I waited for my replacement debit card. I put $100 on it at the initial purchase so I had gas for the week and three days later, still no money on the card. Customer service was of absolutely no help at all and acted like I was the fraudulent one trying to scam THEM out of $100. DO NOT BUY.