I bought the scalp massager but should have got the Cap
I bought the scalp massager but realized another product would be more suitable for my needs. Since I was inside the 60-day return period and an exchange wasn't possible, they processed a refund order whereby I was required to pay the postage cost to return the product. I do understand that since it was my mistake. Maricar was extremely helpful and responsive. Keeping my fingers crossed that they process the refund on receipt.
Response from GlokoreMar 5, 2026
Thank you for taking the time to share your experience. We really appreciate your thoughtful and fair feedback.
We're glad to hear that Maricar was helpful and responsive while assisting you with your return. Our team always aims to make the process as smooth and transparent as possible.
As outlined in our policy, customers may return products within the 60-day return window, and while return postage is the responsibility of the customer in cases like this, we make sure refunds are processed promptly once the item is received and inspected by our returns team. Please rest assured that your refund will be handled as quickly as possible after it arrives.
If you need any updates on the return status or if there’s anything else we can assist you with, please don’t hesitate to reach out. We truly appreciate you giving our products a try and hope we can help you find the product that best suits your needs in the future.
CU
customer
The website does not work
The website does not work. They sent me two items plus that supposed gift worth 1995 which is just a cheap two dollar plastic piece for your face. I emailed them six times without responses and then when I tried calling their phone number on the website is wrong. They are very difficult to get a hold of
Response from GlokoreMar 3, 2026
Thank you for sharing your experience. We take feedback like this very seriously, and we sincerely apologize for the frustration you’ve encountered.
Our goal is always to provide a smooth ordering experience and responsive customer support. We are concerned to hear that you were unable to reach us and that you did not receive responses to your emails. That is not the level of service we strive to provide.
We would very much like the opportunity to resolve this for you as quickly as possible. Please contact our customer support team directly at (888) 899-8534, Monday through Friday during business hours, so we can review your order and address any concerns regarding the items you received. If you have already received a request from us for your order details, kindly respond with your order number and the email address used at checkout so we can locate your account immediately.
Regarding the promotional gift, we aim to accurately represent all promotional items and will be reviewing your feedback internally to ensure clarity in our offers.
We are committed to making this right — whether that means clarifying the order, arranging a return, or issuing an appropriate resolution. Please reach out so we can personally assist you and ensure your concern is fully addressed.
We appreciate the opportunity to correct this.
LO
Lori
Customer service is awesome
Customer service is awesome. I could not find my manual, so they sent me one. I was using the red light therapy wrap for my knee. I was trying to delay knee replacement. I wanted to return the wrap; it was not helping. First the offered me 50% off, I said if it did not work for me, I did not want it. Customer service told me I could keep the wrap and they would refund me. Which they did, unbelievable. What great service.
Response from GlokoreMar 3, 2026
We sincerely appreciate you taking the time to share your feedback and are grateful for your thoughtful comments. Our goal is always to provide clear support, fair solutions, and responsive service at every step — whether that means replacing a manual, answering product questions, or honoring our satisfaction policies. We understand that wellness products can work differently for each individual, and if something isn’t the right fit, we want to make the resolution process straightforward and respectful.
We’re glad our team was able to assist you promptly and process your refund as promised. Standing behind our customers and our policies is extremely important to us, and we’re committed to continuing that standard of service for everyone we assist.
Thank you again for your feedback and for giving us the opportunity to support you.
HU
Hughes
Very happy with the help that I had and…
Very happy with the help that I had and will write another review as soon as I receive my Mask. They answered back in a timely manner. And answered all my questions. Thank you.
Response from GlokoreMar 2, 2026
Thank you so much for your kind words, Hughes! We truly appreciate you taking the time to share your experience.
We're very glad to hear that our team was able to respond promptly and answer all of your questions clearly. Providing timely, transparent, and helpful support is extremely important to us, and we’re always committed to making sure every customer feels informed and confident throughout the process.
We’re excited for you to receive your mask and will continue to monitor your order to ensure everything arrives smoothly. If you need anything at all in the meantime — tracking updates, product guidance, or additional assistance — please don’t hesitate to reach out. We're here to help every step of the way.
Thank you again for your trust and support. We look forward to hearing your thoughts once your mask arrives!
BA
Barbara
Maricar
Maricar, Reyzelyn and other support staff were immediate in responding to a concern I had with a product I purchased.
They were professional and courteous and resolved my issue to my satisfaction.
Response from GlokoreFeb 27, 2026
Thank you so much for taking the time to share your experience. We truly appreciate your kind words about Maricar, Reyzelyn, and our support team.
Providing prompt, professional, and courteous assistance is a top priority for us, and we’re glad to hear that your concern was addressed quickly and resolved to your satisfaction. We’re committed to making sure every customer receives clear communication, fair resolutions, and dependable support at every step.
If you ever have any additional questions or need further assistance, please don’t hesitate to reach out — we’re always here to help.
We truly appreciate your confidence in us and your continued support.
SR
Skye R.
Amazing Customer Service
I used the wrap for a short time but decided on another brand so I can't shed much light on the product. Maricar in customer service though was amazing. She was quick to respond to my concerns and facilitated a painless return. 5 stars for her.
Response from GlokoreFeb 25, 2026
Thank you so much for taking the time to share your experience, Skye.
While we’re sorry to hear that our wrap wasn’t the right fit for you, we completely respect your decision to choose the product that works best for your needs. Our goal is always to make every step of the process — including returns — simple, transparent, and stress-free.
We’re especially grateful for your kind words about Maricar. We take great pride in providing responsive, solution-focused customer support, and we’ll be sure to pass along your feedback to her. Ensuring that every customer feels heard and supported is extremely important to us.
If there’s ever anything more we can do for you — whether it’s product questions, feedback, or assistance in the future — please don’t hesitate to reach out. We’re always here to help and committed to making things right.
Thank you again for your thoughtful review and for giving us a try.
SL
Sammy L.
amazing customer service Best of the…
amazing customer service Best of the best!
Response from GlokoreFeb 24, 2026
Hi Sammy,
Thank you so much for your kind words and 5-star review! We truly appreciate you taking the time to share your experience.
Providing amazing customer service and making sure every customer’s needs are fully addressed is our top priority. We’re committed to clear communication, prompt support, and resolving any concerns quickly and thoroughly.
If there’s ever anything more we can assist you with, please don’t hesitate to reach out — we’re always here to help and ensure you continue to have the best experience possible.
Thanks again for your trust and support!
SK
Sonali K.
Great customer service, but lackluster product
I wanted to share an honest experience with the Glokore scalp massager with LED red light.
First, I have to say that the customer service team was excellent. They were prompt, friendly, and very quick to respond when I reached out. After about a month of using the product, I contacted them with my concerns, and they handled the situation professionally and processed my refund without any hassle. I truly appreciate how smoothly they resolved everything.
As for the product itself, I found the marketing somewhat misleading. It’s advertised as a red light therapy device intended to support hair growth. However, after doing more in-depth research, I learned that hair growth treatments typically rely on laser diodes (like those used in prescription-strength laser caps), not standard LED lights. From what I discovered, LED light alone does not have the same clinically supported impact on hair regrowth.
In addition, the daily routine became impractical for me. The instructions recommend holding the device to your scalp for about 10 minutes each day. Having to manually hold it in place made the process feel cumbersome and difficult to maintain consistently.
Overall, while the product didn’t meet my expectations, I was very impressed with the company’s customer service and willingness to make things right. If ease of use and clinically proven technology are priorities for you, it may be worth researching the differences between LED and true laser-based devices before purchasing.
Response from GlokoreFeb 23, 2026
Hi Sonali, thank you sincerely for taking the time to share your detailed feedback. We truly appreciate thoughtful reviews like yours.
First and foremost, we’re very glad to hear that your experience with our support team was a positive one. Providing prompt, respectful, and hassle-free assistance is extremely important to us. If a product doesn’t meet expectations, we believe resolving it quickly and fairly is simply the right thing to do.
Regarding your comments about the technology: we understand that there is often confusion in the marketplace between LED-based red light therapy devices and laser diode devices. Our Glokore scalp massager uses medical-grade red LED light at a specific wavelength selected for scalp stimulation and circulation support. While low-level laser therapy (LLLT) devices use laser diodes and may differ in intensity and delivery method, red LED photobiomodulation is also widely used in cosmetic and wellness applications. That said, results can vary significantly from person to person depending on individual factors such as hair condition, consistency of use, and overall scalp health.
We also appreciate your feedback about usability. Consistency is important with any at-home routine, and we understand that holding the device manually may not be practical for everyone’s lifestyle. We are actively evaluating ways to improve user convenience in future iterations based on feedback like yours.
We want to be very clear: our goal is never to mislead. We strive to present our product accurately and transparently, and we continuously review our messaging to ensure it reflects what the device is designed to do. Customer trust is something we take seriously.
Thank you again for giving us the opportunity to address your concerns and for recognizing our customer service team. If you ever have additional questions or feedback, our team is always here and happy to help.
