GlobeInReviews of globein.com

I, personally, have had good experiences with GlobeIn. There have been some shipping delays, but I don't necessarily find that unusual. 1. We are in the midst of a global pandemic which in some cases results in a temporary quarantine procedure of the items being shipped from partners all.over the world. 2. Every item is hand-crafted, and of exceptional quality! I have had one item damaged in shipping, but it was a result of delivery as I heard the box that was clearly marked "fragile" being tossed onto my porch from a distance. I contacted Customer Service immediately, and the situation was rectified in a timely manner.

I had $240 taken out of my account twice in one day. They said I had ordered 2 memberships and somehow I was at a Maven status. I did not, I think their subscription system is screwy. I didn't think the subscription was set up to take all of the money out of your account at one time. I thought they would take the allotted amount out by month (as other companies do that I have subscribed with.) They sent me 3 of the same boxes (I only ordered 1) they claimed I ordered it 3 times. I did not. I have yet to see a credit on my account for the money they took out of my account and I cannot get anyone to respond to help. I ordered some "add ons" and one of the items was broken, another was not what I ordered. I sent an email asking for help on April 3rd 2021 and I still have not heard from them (it is May 4th!) I don't know how to get my money back and I will not trust another subscription site after this horrible experience.

Why keep asking people to do a review? It seems like nothing has changed! I am having problems getting add-ons I paid for. Never gotten February 2021 add-ons. Got an email last week about replacing something. I don't know if they was talking about my add-ons for February or April 2021 or my April monthly box. I spent around $32. for February add-ons and around $130 or more for April add-ons. Hopefully I will get all of them this month! This is the worse subscription company I ever dealt with. Will not be buying any more add-ons. Not to bad on mailing out the monthly boxes. Love your products. This company needs to do better! Probably would be able to sell more products through the add-ons if you actually mail the to people what they ordered in a timely manner. And since it take a while for you to get merchandise from other countries because of the pandemic, only sell what you have at the time in your warehouses in America! So your customers can get the products faster! Stop advertising products you don't have in your warehouse or warehouse in America to ship to people! What until you get the products from other countries into your warehouse before you try to see them to people. Or let people know when they make the order that the item or items or out of stock! And not wait until a month or two later to let people know you don't have that product! People should not be waiting for 2 and 3 months for a products just to be told the items is out of stock or because of the pandemic you didn't get the shipment from the other countries! This is not acceptable! Don't wait to long to let the customers know what going on with their orders. And please put a tracking number down on both monthly boxes and add-ons if they are shipped separately. The way things are set up on the website when it comes to finding out if products was shipped looks a little shady! You don't have a person to up date info about payments and shipping of orders? I make payments every month for my monthly boxes. The money is automatically taking out my account each month. But on the website it stated no payment made for some months!

Absolutely horrible to deal with their customer service. They always send you things you didn't order using credits in your account and the only notification is saying its shipped. Won't give refunds even on items you did not order.

I rec'd a gift subscription for GlobeIn for Christmas. I immediately started to receive emails stating I could roll my credits over to purchase a different gift than the monthly box(es). I did notice that my account showed different balances at different times. Then I rec'd an email stating my order was on its way. But, I didn't order anything. I emailed GlobeIn to inform them that I didn't order anything. My email was ignored. I rec'd two pillow shams in the mail. My account stated that three shams were sent. What I rec'd did not match the pictures that they said I ordered. I emailed them again and said I would gladly return the shams if they could send a pre-paid pkg, as I did not order them. I was told that they would not do that. The mistake was my fault and not theirs! On top of it, the pkg I rec'd had a return address from Ontario (I'm in Canada). However, if I wanted to return the shams, I would have to send them to the US. I emailed and asked why I had to pay to send them to US and not Canada, as that's where they were shipped from. My question was ignored. I was told that the shams were automatically sent from my shopping cart per their policy. Wow! Interesting policy. However, I know for a fact that I did not put these in my cart as I would have no use for pillow shams, especially these. Every email that I rec'd included a statement that they would NOT accept my return if the items were damaged. So, I was charged for three shams that I did not order. I only rec'd two that didn't even match. I was given two different amounts that had been charged to my account. Then I was also told that I was never eligible for a box as my account had been canceled and that I should have transferred my credits to their store to begin with. I asked why I received the emails telling me I had the option of the gift box or rolling my credits over to begin with! This question was never addressed either. On top of it all, they told me to stop emailing them so much as my emails/questions were tying up customer service! Perhaps if they answered my questions, I would not have sent so many emails. Out of sheer frustration, I asked them to refund the remaining amount of money left in my account back to the original purchaser. Because of the different amounts shown in my account and the different prices I was charged for the shams, I have no idea how much was even returned. They quickly closed my account, so I didn't have the chance to find out either. I decided not to pay to return the items to the US as I did not trust them to refund me. They told me if I wasn't happy, I could re-gift the unmatched shams. This was by far the worst online shopping experience I have ever had. I read a comment where someone said do not walk, but run from this company. Very good advice indeed.

Customer service has been very helpful, however your shipping department needs help. I have ordered a bakers dish 3 times and each time it has showed up broken. I also ordered a vase and that showed up cracked and it leaked all over an antique dresser. At this point I don't think I will order anything breakable again when using my gift card. Seem when your monthly order comes that is wrapped well, but buying from the site is a train wreck.

I have placed two orders with GlobeIn. We got off to a bit of a rocky start when I received something I didn't order, but the problem was quickly rectified and I love my baskets and I LOVE my swirled goblets and pitcher. Absolutely beautiful and premium quality. I have enjoyed the items I have received.

I loved the box I did receive. I’m very impressed by the items. I ordered a lot of add ons that never came. Maybe there is a hold up with shipping. The verdict is still out.