Global Traveler Reviews | Read Customer Reviews of globaltraveler.us.com

Global Traveler Reviews | Read Customer Reviews of globaltraveler.us.com

Global Traveler reviews

124 approved reviews, newest moderated first

Kapildeo T.
Mar 2, 2025
very fast and no lines
very fast and no lines; entire process took less than 5 minutes
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Happy
Mar 2, 2025
SCAM
SCAM. DO NOT USE!!!
Response from Global TravelerSep 17, 2026
Hello, Global Traveler is a private company providing optional, paid application assistance, independent of the U.S. government. We would like to understand the specific experience behind your review and address your concerns. We have not been able to identify a customer record using the display name “Happy.” Please email [email protected] with your order reference, the email address used for your purchase, and a brief description of the issue. Use “Trustpilot – Happy” as the subject. This will allow us to investigate the service and any payment concerns without asking you to share personal details publicly. Global Traveler Customer Support
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Manuel B.
Feb 25, 2025
The response from my inquiry was…
The response from my inquiry was extremely fast, which I really appreciate.
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Karen N.
Feb 22, 2025
They made it easy.
Getting your Global Entry is so complicated. I used the Global Traveler Customer Service, and they were amazing. Every question and every step were supported quickly. Thank you very much.
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Rhonda H.
Feb 21, 2025
The process from start to end was easy…
The process from start to end was easy and quick. Everyone that I have come into contact with has been friendly and informative.
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LV
Feb 19, 2025
Very difficult to receive assistance/…
Very difficult to receive assistance/ contact customer service support. I sent an email an hour after to cancel and receive a refund for them to later on respond that it was too late. I had called numerous times for them to disconnect the call. I tried calling and emailing but did not receive an ounce of assistance.
Response from Global TravelerSep 17, 2026
Hello, your statement that you requested cancellation within an hour of purchasing is the key issue we need to investigate. We have not been able to identify your order from the initials shown here. Please forward your order confirmation and original cancellation email to [email protected] with “Trustpilot – LV” in the subject line. We can then review the request timestamp, the work completed at that point, and the cancellation terms applicable to your purchase. That review is necessary to explain the response you received and determine the appropriate resolution. Global Traveler Customer Support
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CK
Feb 17, 2025
It was not difficult to fill out the…
It was not difficult to fill out the application but it would have been helpful if the site had some help options, such as instructions to use the drop-down lists rather than filling in the information where relevant, which number on the old Global entry was the one to use.
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kena T.
Feb 13, 2025
I made a reservation online
I made a reservation online, however never received confirmation. So I emailed Global and received a response immediately. They research and answered all my questions. and is working with me to find an appointment. They were very helpful and timely. I so happy when you find customer service that is willing to help. Grat job!!!
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