Global Traveler Reviews | Read Customer Reviews of globaltraveler.us.com

Global Traveler Reviews | Read Customer Reviews of globaltraveler.us.com

Global Traveler reviews

124 approved reviews, newest moderated first

Nicholas T.
Jun 9, 2025
TOP TEAM…
The support team is very professional and friendly no fooling around they know just how to help you and not waste their or your time which is critical these days. KUDOS Global Traveler
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John
Jun 7, 2025
Impressed!…
I applied for a Global Entry renewal card as a US citizen with an upcoming trip abroad. Doubtful about the short timeline, I was amazed to receive my application approval from Global Entry within 3 days. Customer service was flawless. I was so impressed. Thank you!
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James M.
Jun 6, 2025
This company does not process refund requests
This company charges more than twice the Global Entry fee in order to process the application on your behalf. When I requested a refund in order to apply on my own, I was emailed a response but have not received a refund. I have called their number multiple times in the past week and have always had a busy signal followed by hang up. Or I have been put on hold for 10 minutes and then they hang up before answering. I have submitted a dispute with the credit card company.
Response from Global TravelerSep 17, 2026
Dear James, we can confirm that your Global Entry application has been approved. As explained on our website, Global Traveler is a private company offering optional application assistance. Our service fee covers that assistance and is separate from the government application fee. We are not affiliated with the U.S. government. We would welcome the opportunity to speak with you directly and address any remaining questions about your approved Global Entry application. Please call us at (407) 641-3729 or email [email protected] with “Trustpilot – James Morris” in the subject line. If you prefer a callback, please include a convenient time so we can coordinate a conversation and provide personalized assistance. Global Traveler Customer Support
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Rosanna L.
Apr 8, 2025
I thought I was using the government…
I thought I was using the government website. They are a fraud. Go direct
Response from Global TravelerSep 17, 2026
Hi Rosanna, we would like to clarify both our role and the outcome of your request. Global Traveler is a private company offering optional application assistance. We are not a government website or affiliated with the U.S. government, and customers can apply directly through official channels without purchasing our service. Our records confirm that your refund request was received on August 8, 2025, and processed that same day, 27 minutes later. If you need a copy of the refund confirmation or further clarification, please email [email protected] with “Trustpilot – Rosanna Libertucci” in the subject line. Global Traveler Customer Support
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Yaumara
Apr 7, 2025
Mi experiencia ha sido maravillosa
Mi experiencia ha sido maravillosa. Han estado al pendiente de los datos necesarios para que mi solicitud se realice correctamente. Muy satisfecha y agradecida.
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Atul G.
Apr 4, 2025
Do not used it url misleading this…
Do not used it url misleading this compay rip off with 170 in charges
Response from Global TravelerSep 17, 2026
Hi Atul, our records confirm that your TSA PreCheck application has been approved. As stated on our website, Global Traveler is a private application assistance company, independent of TSA and the U.S. government. Our website is a commercial service, and our fees cover optional assistance with the application process. If you have questions about the service provided or need help locating your approval information, please email [email protected] with “Trustpilot – Atul Govan” in the subject line. We can provide clarification specific to your order. Global Traveler Customer Support
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Fahad Mir F.
Apr 3, 2025
Experience with service
I just applied for my application yesterday but have already asked them to make a change and some questions and response was almost instantaneous. Paperwork and similar agencies usually make you dread traveling but their customer care is just as convenient as their service so far. Thanks guys
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Evelyn K N.
Mar 15, 2025
From the initiation of my application in 12/2024 to completion of the process and receipt of my document in January 2025The timeliness in responding to emails…
The timeliness in responding to emails and completion of document processing. Emails are attended to expeditiously. The online process is straightforward. I am not too keen on the phone services. I don't have a specific time. However, I started this process in December and was done in January. It is quick and thorough. Thank you for your services. Evelytn Ngwa
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