Sheri B.
It has been over 3 months
It has been over 3 months. Did receive a response to wait 7 weeks which has passed so cannot give better review.

Global Traveler is a company that help yours customers on the traveler documents application. We support all the steps and give to the applicant the best way for your type of situation. We are a Global Company and we have more than 14 years of experience in this area. Talk with us about your case, we are glad in helping you.
Global Traveler (globaltraveler.us.com) has 124 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Showing 2 reviews with 2 stars · Clear filters
Sheri B.
It has been over 3 months. Did receive a response to wait 7 weeks which has passed so cannot give better review.
G M.
I made the mistake of confusing Global Traveler (globalfasttrackus.com) with the Trusted Traveler Program (the government site through which even Global Traveler must process the Global Entry application / renewal). I tried to cancel my application by phone within 3 hours of submitting on a Friday afternoon. I was told that the application had already been processed. Consequently I paid $300 for my renewed Global Entry (and other services which I'll never use). The next day my wife paid $180 for her renewal on the TTP site. Both our new Global Entry cards arrived via mail 5 days after applying. My mistake....lesson learned at an extra cost of $120. To be fair I did get my Global Entry card along with an email from Global Traveler....and if I ever need airport conceriege I can reserve that....for extra $$$
Response from Global TravelerNov 14, 2024
Dear G MATTHES, Thank you for sharing your experience. We understand that there may have been some confusion when using our service. Our company offers personalized support to streamline the Global Entry application and renewal process, with the aim of ensuring that our customers receive the requested service efficiently and accurately. It is important to us that our customers are fully informed when choosing our services. We clearly state on our website that we are an independent consultancy, not affiliated with the government, and our intention is to always be transparent about this. Our priority is to provide clarity and the best support possible, with an approval rate of over 99%. Please see all this information on our website https://globalfasttrackus.com/global/ We appreciate your feedback as it helps us improve and we are here to help with any additional questions or support you may need. Please feel free to contact us at [email protected] or by phone. We ask that you contact us by phone from 9am to 5pm (Eastern Time). If you are unable to reach us, please let us know the best time to call you. Best Regards, Global Traveler Customer Service.