Global TravelerGlobal Traveler is a company that help yours customers on the traveler documents application. We support all the steps and give to the applicant the best way for your type of situation. We are a Global Company and we have more than 14 years of experience in this area. Talk with us about your case, we are glad in helping you.
Global Traveler (globaltraveler.us.com) has 124 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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124 approved reviews, newest moderated first
Carlton L.
My experience so far with Global Traveler on line renewal application has been very good. There was some questions that came back in email shortly after I submitted my application. I answered the questions and two more questions followed up and I answered them with no issues. This all took place within 4 business hours, which is well beyond my expectations. I wish the rest of our government organizations would be this efficient.
Kathryn M.
I had a positive experience today, as my husband and I originally were scheduled at separate locations, 100 miles apart. With simple emails, the team got us together in the date we needed. Thank you!
Shari T.
It is very frustrating trying to schedule my twin son‘s appointments for their interview. It shows the location that I chose, but when I go to click on the time, it says there are two spots available. It will not let me select the time. I have been trying to make their interview appointments for almost a month now it would be nice if I could do it via Zoom!
Response from Global TravelerSep 17, 2026
Hi Shari, the application record we located in connection with your review now shows Global Entry approval. We understand that your original concern involved arranging interviews for both of your sons. To ensure that nothing remains outstanding, please email [email protected] with both order references and “Trustpilot – Shari Turello” in the subject line. We can check each application individually and clarify any remaining membership or interview questions. Global Traveler provides private application and scheduling assistance; government authorities conduct the interviews and make the final decisions. Global Traveler Customer Support
Linda C.
Great service. Rapid response
Sun C.
I paid fee to Global Traveler and thought it would be simple. However, I can't get the date and time slot that I need for an appointment even though I saw it on the schedule of the government website. At first, they gave me an appointment at 7PM. I asked them that I live not to close to the location so I asked for another appointment. Now, they gave me 7:30am appointment! I am still waiting to get the appointment time for an interview.
Response from Global TravelerSep 17, 2026
Hi Sun, our records confirm that your Global Entry application is conditionally approved. Completing the interview remains the next step before a final decision. The issue you raised is finding a time that works with your travel distance. Please email [email protected] with your preferred centers, acceptable dates, and earliest and latest suitable times, using “Trustpilot – Sun Costigan” as the subject. As a private assistance company, we can help review and arrange available appointments, but we do not control the interview schedule or guarantee a specific slot. Your travel constraints should guide the options considered. Global Traveler Customer Support
sweenmike
They charge you $300 for a $120 Global Services renewal. Their website appears as an official website of US government but it is now. At least I received my renewal, so all was not lost, only $180 .
Response from Global TravelerSep 17, 2026
Dear Mike, your review confirms that you received your renewal, while raising a separate concern about the price and the impression that our website was governmental. Global Traveler is a private company offering optional application assistance, independent of the U.S. government. The additional service fee pays for that assistance, rather than a higher government fee or preferential approval. Customers can apply directly without purchasing our service. We would like to address your concern about the value and presentation of the service. Please email [email protected] with your order reference and “Trustpilot – sweenmike” in the subject line. Global Traveler Customer Support
Almira
They are prompt in sending me their response.
Theresa G.
I’m pretty sure this is a scam. I accidentally started an application but I have questions. They keep sending me emails for more information and they provide a phone number I can call if I have questions. However, I’ve called many times, sat on hold and when I’m next in the queue they hang up on me! And I’d like to know why it’s $300 instead of $120 I understand it is supposed to cost. Also the appointment times for interviews are ridiculous. I’m supposed to wait for months….. and months?
Response from Global TravelerSep 17, 2026
Dear Theresa, our records confirm that your Global Entry application has received conditional approval. The remaining step is to complete your interview before the government makes its final decision. As stated on our website, Global Traveler is a private company providing optional, paid application assistance, independent of the U.S. government. Our charge includes a service fee in addition to the government application fee. We can help you review available interview appointments based on your preferred locations and schedule. Please call (407) 641-3729 or email [email protected] with “Trustpilot – Theresa Giannetto” in the subject line and your preferred interview locations and dates. Our team can assist with scheduling and explain what you need to bring to your interview. Global Traveler Customer Support