Global TravelerGlobal Traveler is a company that help yours customers on the traveler documents application. We support all the steps and give to the applicant the best way for your type of situation. We are a Global Company and we have more than 14 years of experience in this area. Talk with us about your case, we are glad in helping you.
Global Traveler (globaltraveler.us.com) has 124 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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124 approved reviews, newest moderated first
Michael D.
The team provided back and forth support with empathy and respect. I had a complicated issue with my account and it was resolved with patience and understanding. I’m grateful for the professionalism and the follow through. All is well again and I have the team to thank!
Kathleen S.
My experience with Global Traveler.us.com is extremely suspicious.. I paid the $300 fee and filled out and submitted the appication as requested in August of 2025. I was informed that my payment was processed and I was given Application ID#. It as been over two months and I emailed to check on the status of my application. I was told that when they tried to access my account the system brought up an "empty account." I then supplied GT with my Application ID # and my email to use in accessig the acccount. Was then told that that information was not sufficient to check on the status of my account. I also tried calling several times, and experienced long wait times followed by a disconnect signal. I have since emailed asking for a refund, but of course, have not received an answer. I have no idea what next steps should be. I need my refund processed ASAP.
Response from Global TravelerSep 17, 2026
Hi Kathleen, we have located your records and confirmed that your Global Entry application has been approved. As stated on our website, Global Traveler is a private company providing optional, paid application assistance, independent of the U.S. government. Our team assists with the application process, while the government makes the approval decision. Regarding the account access concern described in your review, we can help you locate your approval information and understand your membership details. Please email [email protected] with “Trustpilot – Kathleen Stanley” in the subject line so we can assist with any remaining questions. Global Traveler Customer Support
Debra H.
This website is a total scam. I unfortunately bought into it by using them to renew my global entry. I did this in May and traveled outside of the country in September only to find out global traveler did not renew my global entry. Upon my return in September, I applied through the official site and had my renewal in two days for less than half the cost of global traveler.
Response from Global TravelerSep 17, 2026
Hi Debra, Global Traveler provides optional assistance with Global Entry applications and renewals as a private company. We are not affiliated with the government, and our service fee is separate from the government application fee. Our records show several follow-up emails, but we have not been able to reconnect with you. Since you report completing the renewal directly, the next step is to reconcile that outcome with the service purchased from us and review any outstanding refund questions. Please call (407) 641-3729 or email [email protected] with “Trustpilot – Debra Haley” in the subject line. Global Traveler Customer Support
Alan C.
This is a scam website which asks you to pay $300 for the Global Entry program. You can only get U.S. Global Entry by applying to Customs and Border Patrol at CBP.gov. I don't know if this company actually submits your information to Customs and Border Patrol so you can get Global Entry or not buy either way its a scam. Maybe worst of all is they ask for identification information that you shouldn't share with scammers.
Response from Global TravelerSep 17, 2026
Hi Alan, Global Traveler is a private application assistance company, independent of U.S. Customs and Border Protection. Our fee covers assistance with the application process in addition to the government application fee. Customers may apply directly without purchasing our service, and we do not make approval decisions. Our records confirm that your refund was requested on September 17, 2025, and processed that same day, 32 minutes after the request. If you need the refund confirmation or have questions about the information collected for your application, please contact [email protected] with “Trustpilot – Alan Carter” in the subject line. Global Traveler Customer Support
Matt P.
I wrote a clever and detailed highly positive review of this service ending in high recommend only to have the stupid trust pilot interface delete all of it when I tied to “send” it. The global entry service was worth the money because they did their job, they did it efficiently, they answered questions quickly and they go our two appointments at the same time and location. Their share was $150. They earn it. On the other hand, Trust Pilot is worth what I paid them: nothing.
Dave H.
Very knowledgeable and helpful
Dave B.
Global Traveler went above and beyond to accommodate our needs. www had to travel from Tulsa to Dallas to do our interview. They worked to help my wife and I to travel on the same day. Found they were quick to respond to my emails.
John W.
The Global Traveler team was extremely responsive and kept me fully informed during the entire renewal process. I wish everything I do online worked this well!