Global TravelerGlobal Traveler is a company that help yours customers on the traveler documents application. We support all the steps and give to the applicant the best way for your type of situation. We are a Global Company and we have more than 14 years of experience in this area. Talk with us about your case, we are glad in helping you.
Global Traveler (globaltraveler.us.com) has 124 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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124 approved reviews, newest moderated first
Sandra W.
I completed my Known Traveler Number (TSA) registration and had questions about future communication, beyond the email that I received with my number, regarding my acceptance. I emailed Global... and received an email a response within the hour that the email was my positive response....on a Sunday! My mind was eased!
Tom B.
They are claiming they have sent me e mails asking for information re my renewal. I have never gotten any in regular e mail or spam. I have just tried calling their number twice, both times I waited in line and was disconnected as I was being transferred to a live person
Response from Global TravelerSep 17, 2026
Hi Tom, your review points to a communication gap: you were told that requests had been emailed, but could not find them in either your inbox or spam folder. We have not yet been able to confidently match your name to an order. Please email [email protected] with your order reference and the email address used for your purchase, using “Trustpilot – Tom Brown” as the subject. Once the correct record is identified, we can check the correspondence history, confirm the contact address, and explain any information still needed for your renewal. Global Traveler Customer Support
Jack T.
So far, little to no action taken from this company who I have a card from. They asked me for a number on the card that starts with the number 9.... no such number exists. I sent them a copy of the card several times, but I continue to get the same message back. Frustrating but still hopeful.
Response from Global TravelerSep 17, 2026
Hi Jack, you mention sending your card several times, while our records show follow-up emails without a response recorded. We would like to reconcile those two sides of the correspondence rather than ask you to repeat the same steps. Please call (407) 641-3729 or email [email protected] with “Trustpilot – Jack Truschel” in the subject line. Forwarding the earlier email thread would help us locate the attachments already sent. Our next step is to review what is on file and give you a precise explanation of any information still required. Global Traveler Customer Support
RW
I renewed online, which was very simple and quick. I received three emails. One noted that my application was received, the next that my application was being processed and shortly there after I received an email noting that my renewal was approved. It also included when I would receive my new card. Very pleased
Sheri B.
It has been over 3 months. Did receive a response to wait 7 weeks which has passed so cannot give better review.
Milagros L.
Please view the correct global entry web,this is a outside service that I realized to late and overpaid.the cost should be $120.00 not $300.00 that i was charged.tried cancellation and they wouldn’t cancel for me and my husband
Response from Global TravelerSep 17, 2026
Hi Milagros, Global Traveler is a private application assistance company, independent of the U.S. government. The amount charged includes paid assistance in addition to the government application fee; using our service is optional. Our records show that your Global Entry application has received conditional approval. The interview is the next required step before a final decision. Your cancellation concerns also need to be addressed separately. Please email [email protected] with “Trustpilot – Milagros Leon” in the subject line so we can review both purchase records and cancellation requests, as well as help with any outstanding interview arrangements. Global Traveler Customer Support
David Meseroll, J.
My TSA PreCheck name does not match either my Birth Certificate or Drivers license. They were given a State"certified" Birth Certificate which contains 'Jr' after my name but omitted the Jr on my final TSA paperwork. I've emailed them several times with no response. I'm 90% blind in one eye and flying to NJ on Feb 5th. Also called 407-641-3729 which is in their paperwork. previously and today. The recording says you're #2 then #1 and please stay on the line. At exactly 5 min 18 seconds on ALL attempts, the call is terminated by them
Response from Global TravelerSep 17, 2026
Hi David, our records confirm that your TSA PreCheck application has been approved. We also want to address the missing “Jr.” suffix you reported and determine whether a correction is needed in your enrollment record. Our team is trying to reach you by phone so we can discuss the details directly and work with you toward the best possible solution. You can also call us at (407) 641-3729. If convenient, email [email protected] with your preferred callback time and “Trustpilot – David Meseroll” in the subject line so we can coordinate a conversation. We would like to clarify and resolve any concerns regarding your application. Global Traveler Customer Support
Jill D.
I have been trying to get my global entry re-activated for 2 1/2 months now. I cannot get through on the phone line. I’m unclear on what the problem is. I have had it for several years and travel across the Mexico border often. I am very frustrated. Please help me to resolve this problem. Thank you
Response from Global TravelerSep 17, 2026
Dear Jill, our records show several follow-up emails, but we have not been able to reconnect with you. We understand that your main question is what remains outstanding and how to move forward. Please call (407) 641-3729 or email [email protected] with “Trustpilot – Jill Deen” in the subject line. We can verify your contact details, explain the status recorded on your case, and identify the specific next action. If you have already replied to earlier messages, please forward that conversation so we can reconcile the correspondence. Global Traveler Customer Support