Global TravelerGlobal Traveler is a company that help yours customers on the traveler documents application. We support all the steps and give to the applicant the best way for your type of situation. We are a Global Company and we have more than 14 years of experience in this area. Talk with us about your case, we are glad in helping you.
Global Traveler (globaltraveler.us.com) has 124 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Showing 7 reviews with 4 stars · Clear filters
CK
It was not difficult to fill out the application but it would have been helpful if the site had some help options, such as instructions to use the drop-down lists rather than filling in the information where relevant, which number on the old Global entry was the one to use.
Dominique M.
Not easy to contact, texting does help. Follow up with questions or concerns are reviewed and handled accordingly.
Deborah F.
I registered for Global Entry for both my husband and myself online. Within a couple of days I heard back on my conditional approval and was told to call for an appointment. I realized I did something wrong with my husbands because I didn’t hear back. I called and they told me what I needed to do to correct it (very helpful). We booked our interviews but it was 2 different dates in New Orleans ( very easy and convenient since we live in Baton Rouge). We went for my interview and they were kind enough to do my husbands interview too. We were both approved and received our cards in the mail in two weeks. Much faster process then I thought it would be
Eduardo T.
Prompt and professional service
Momini D.
I'm overall satisfied with my order. even though it took longer than I expected, I advised you to apply long before you plan to travel as if you are already planning to travel, you may not get it on time. It requires a background check, which takes time.
Len F.
My experience with globaltraveler.us.com was not so good, not because of anything globaltraveler did, but because of my own confusion. Your website is easy to navigate and follow, even for someone not so tect as I.
Response from Global TravelerOct 30, 2024
Dear Len Fischer, Thank you for sharing your experience with us! We are glad to hear that you found our website easy to navigate. We understand that the process can be confusing at times, and our goal is to make things as simple as possible for our customers. If there is anything else we can do to help you or if you have additional questions, please do not hesitate to contact us. We are here to ensure that your experience is the best it can be! Best Regards, Global Traveler Customer Service.
marilyn
the good news is we finally got an appointment together. the fact that our last names are different probably complicated the scheduling. once we started to use email to state our situation and continue to try to set up appointments at close to same time, it was easier than using the portal.the phone #for customer support went nowhere, short wait, then a deadline.