Global TravelerReviews of globaltraveler.us.com

Response from Global TravelerNov 14, 2024

Dear Eduardo Tawil, We are sorry to hear about your experience and want to help you in any way we can. Our team has been trying to contact you via email, but we don't seem to be getting a response. If possible, please provide us with an alternative email address so that we can ensure that our communication reaches you. We can also arrange a time for a telephone conversation at a time that is most convenient for you. We're here to resolve this and provide the support you need. We await your return to continue with your application. Best Regards, Global Traveler Customer Service.

Response from Global TravelerNov 14, 2024

Dear G MATTHES, Thank you for sharing your experience. We understand that there may have been some confusion when using our service. Our company offers personalized support to streamline the Global Entry application and renewal process, with the aim of ensuring that our customers receive the requested service efficiently and accurately. It is important to us that our customers are fully informed when choosing our services. We clearly state on our website that we are an independent consultancy, not affiliated with the government, and our intention is to always be transparent about this. Our priority is to provide clarity and the best support possible, with an approval rate of over 99%. Please see all this information on our website https://globalfasttrackus.com/global/ We appreciate your feedback as it helps us improve and we are here to help with any additional questions or support you may need. Please feel free to contact us at [email protected] or by phone. We ask that you contact us by phone from 9am to 5pm (Eastern Time). If you are unable to reach us, please let us know the best time to call you. Best Regards, Global Traveler Customer Service.

Response from Global TravelerNov 14, 2024

Dear Lori DePalatis, Thanks for your comment. We understand your question and are happy to clarify. The $180 payment was for our full support service for the TSA Precheck application and renewal process, which includes the following benefits: Complete Assistance in the Application Process: We take care of all administrative and support aspects throughout the TSA Precheck application process, making the procedure simpler and faster. Personalized Support: We offer direct assistance with scheduling the interview, ensuring you have the best date and time available for your convenience. Interview Preparation Guidance: We provide detailed information about what to expect at the interview and what you need to bring, to ensure that the process goes smoothly. Support with Process-Related Questions: We are available to answer any questions throughout the application process, including cases where problems arise with approval or the interview. The $78 you paid directly to TSA is the fee charged by the United States government, which is a separate requirement of our service. The payment to TSA is a government fee that covers the processing of your TSA Precheck application, while the $180 payment covers our consulting and support services. If you have any further questions or need further explanations, we are available to help. Best Regards, Global Traveler Customer Service. [email protected] (407) 641-3729