Global TravelerReviews of globaltraveler.us.com

E-mail support was great

They made this seem to be the real site and its not. They says you can ask for a refund but when I did they would not refund my money. They charged me $300 but the correct government site only charges 120. What a scam. I guess they make their money by scamming people. Please make sure you are on the government site before entering in your credit card.

the good news is we finally got an appointment together. the fact that our last names are different probably complicated the scheduling. once we started to use email to state our situation and continue to try to set up appointments at close to same time, it was easier than using the portal.the phone #for customer support went nowhere, short wait, then a deadline.

I am an elderly female traveler, and was fortunate enough to find this company to renew my Global Entry. I am not very technical and this was all completed on my cell phone in a very short period of time. I did have a few obstacles (my own lack of understanding the process); however, this agency was was very responsive to my needs and walked me through it. I was able to contact them through their customer service, and received a response in a few hours to help me. I did have trouble contacting on their phone line, and when I placed a call I was told that they would be with me the next available call; however, I was disconnected after holding a few short minutes. I tried this about 4 times to no avail, but got a response through messaging them on their web site. I highly recommend this agency to you if you need to apply for or renew your Global Entry.

Horrible experience- it’s been a month and I keep getting an email response asking for more information- that I already filled out in the initial form. And the phone number keeps disconnecting me. I was told this must be a 3rd party for Global entry! Which was not made clear when filling out the application.

I was super impressed by the speed and rapid turn around I received after I applied for the renewal. It was super smooth and easy!

Two critical items made this a great experience First the very timely replies to questions and Second the very complete and accurate answer to questions or problems This resulted in direct problem solving and absolutely no wasted time Honestly wish every support team was this great thank you all

Very polite and helpful. Quick response to questions.