Glasses.comReviews of glasses.com

Bottom Line is customer service is misleading and unacceptable. 1. The "sign up" coupon of 65% off if you give them your email address for their distro list wasn't accepted. Now receiving SPAM daily from them 2. Glasses never produced, I had to contact them a week later to see if there was a a problem. They informed me my prescription didn't work with the glasses I chose and would have to purchase a $110 upgrade (bi focal to progressive lenses). Their online order form should've caught this or CONTACT me once processed and the issue arose. 3. Customer service telephone is outsourced to foreign location with shoddy "over internet" connection that combined with a foreign accent is impossible to communicate with. 4. Asked for a cancel and full refund, customer service says they can't process and I have to fill out a form to be "approved by an approval authority." Why do they not allow their customer service to process refunds? 5. Internet form from #4 above goes into black hole. No confirmation of submission or acceptance. Haven't heard back..... Would highly recommend finding a different company.

If I could rate 0 stars I would. Horrific customer service. They are unwilling to use a phone and will only communicate via chat.

Terrible customer service. Do not get glasses here.

Ditto on poor service. Don't use this company. Got major screwed under.

I have ordered the prescription glasses I have ordered it on Jul 24, 2020, received it and not happy with the glass quality so returned it by contacting the chat support. In chat support they offered the replacement order on Aug 7, 2020, I accepted it, thought it would be good, but after receiving the replacement order it is of the same quality I have returned it. The replacement item was received on 29-AUG-2020. I contacted them for a refund then I was told that as per the policy the refund will be processed after 15 days after receiving the item. I have contacted them on chat support from now and then but every time they give different answers when I ask for confirmation of refund status. but no one will answer the phone or chats is. only chat support they do but that also will not be available properly

They Cancelled my order even though I told them not to. Then They don’t bother tell my insurance company. Three phone calls later and two promise dates they still haven’t told blue cross that I didn’t purchase glasses and I’m stuck with no glasses

They were actually listed by my insurance as a resource when getting glasses so I made the mistake in an effort to save money of trusting them without checking reviews first. The sent my glasses in a timely fashion but when I went to use them I'm like huh? Take them back to the eye doctor and they filled the prescription with a regular lenses not progressives and the prescription plainly said progressive. RMA and customer service afterwards sub-par.

If I could give no stars I would. First of all you can't speak to anyone in customer support. Only chat. Then they screwed up my order the 1st time and sent it to the wrong address. So I asked that they send it again, with the correct address and ask for a signature upon delivery. The 2nd package was left at my front door and stolen. I then proceeded to ask for a refund for this is the dumbest company to deal with. DO NOT BUY GLASSES FROM Glasses.com