Glasses.comReviews of glasses.com

Not only was my prescription wrong, I waited almost 10 days more than promised when purchased. They explained that I would have return the frames and wait for a refund. I naturally asked, can I keep the frames and be given a partial refund for the inaccurate prescription? Nope. Do not give your money to this organization, otherwise you'll just have to take your super over-priced frames and have them corrected.

I was very skeptical when I seen this site. I had already ordered my glasses, so I was thinking I made a big mistake. My glasses came in less than a week of ordering them(I went with the 2 day shipping option) I love them. They fit great, and they are true to my prescription. I have no complaints!

Awful customer service. I think it is run by bots. They made a mistake billing insurance and won't remedy it. I have asked to speak to a supervisor repeatedly to no avail. If you need assistance or have questions, this is not your place.

Slow shipping, Product defective, Have not seen replacement, No record of order, Would not buy from again

Buyers Beware! Got the glasses and couldn`t even read the receipt. Requested to return them and a week later received the Rma#. Returned the glasses, two months and three emails later still no action on my refund. They suck!

Less than one star is deserved. 14 days after ordering and paying an expedited fee no glasses. Customer service source is a joke. Chat is a joke. Telephone service is a joke. Called my insurance co they have a hold. I can't even order my effing glasses. Negligent company and services. Submitted a complaint & request to my insurance co to not advertise or promote this company for eyewear services.

This company is filled with pathological liars. I ordered the product, received great communication through the processing portion but once the order arrived, it’s been HELL since. The glasses received were not the sunglasses I ordered, but the standard clear glasses. I’ve chatted, I’ve spoken with folks on the phone, all numerous times, they promise this, they promise that- but do NOTHING. It’s been well over a week I’m still waiting for my return label via email and still waiting for my refund. ABSOLUTELY PATHETIC company, my first and only time dealing with this company. Can’t wait to get my money back and share with others how poor of a company this is.

I sure wish I read these reviews prior to my purchase as I was shocked at the way I have been treated now twice with their CHAT customer service. both time I was in the middle of typing back to them and they ended the chat. this is my first experience with the eyewear industry and this is a disgusting, fraudulent, corrupt, frauds and messed up worse then the healthcare system. Wow we are in a scary place, as i have been paying into Vision for the past twenty years and the first time i want to use my insurance I am asked to pay 387 OOP when I have EYE MED INSURANCE. Dont go to any of the stores etiher as they will think that this is what you need to pay as it was worse then a used car dealership.