Glasses.comReviews of glasses.com

Worst customer service ever. I returned a pair of glasses and it's been a month since they've received it and no refund yet. I tried to chat with their Customer Service Representative, Cherelle T, and she DOES NOT RESPOND. I have copies of our chats where I have asked several times if she was there and she did not even send a response to acknowledge her presence. Awful. I will send a copy of this to corporate headquarters just to show how diabolical their customer service is. I will NEVER order from this company again.

Worst company I've ever dealt with in my life..ordered a pair of glasses with superior thin lens after about two weeks finally get the order and the lens are super thick like coke bottle thick so I wrote them saying im unhappy and wanted to send them back after probably a week of emails back and forth im wrote that they would be happy to fully refund them but it seems that they had been made incorrectly in the lab and they would if I wanted remake them...I thought sure why not ill give them the benefit of doubt and after about another 3 weeks or so I finally received the "corrected replacement" exactly the same as the ones I was going to send back in the first place....don't ever order from this company

Terrible experience. Paid extra for expedited delivery. But that doesn't provide any priority on order completion. After two weeks, received my order. Right lens was completely off. Got a return order, sent them back. Three weeks later, after still not receiving a new pair, contacted via chat. Found that nothing had been done on the return, and a new order was initiated. So, after over a month, still no glasses

Ordered basic contacts. Three weeks later haven't received them yet

they deserve even less than 1 star. They fool you. Here is a fact. They do not do 1.75 high index glasses period. But they trick you into indicating that they do with the lens option “superior ultra thin”. By that in general it means 1.75 if you check google or lens-crafter. But for them it means 1.67 or whatever the cheaper one. They confirm me on chat that they don't do 1.75 period. So, guys, anyone with high power and looking for a 1.75, you should NEVER go with glasses.com. The problem with them is, they are not upfront in telling the people that superior ultra thin is not the higher index. That in my opinion is Cheating! This should be reporter and do something about it. Don't you think? Atleast I am doing.

This is the worst review I have ever left, as a matter of fact I think this is the first time I've ever left a bad review for anything, I am very ill I need a new liver I can not go and purchase glasses, I have an eyeglass prescription that expires December 31st, for a full week me and my family tried to purchase glasses at glasses.com, no phone calls you have to chat, the website would not accept my insurance #'s, I chatted we will put your insurance in manually, and yes they accept my insurance, an entire week of chat and email battling just to get my insurance not on the website, well forget it, to sick to deal anymore, will puke my way to town and back and just get glasses, that will be a much more enjoyable experience than trying to buy glasses at glasses.com

I have placed an order and did not placer my prescription just yet. When I finally did, I received several different emails stating my order would be cancelled due to them not receiving my prescription via email , which I have received an notification stating they received it and that my order would be processed. Then I received another email informing me that my order was cancelled and I didnt have added power on my prescription, which the Doctor did not place on the prescription and I DONT EVEN KNOW WHAT THAT MEANS. Sigh, then I got another email stating my order isnt cancelled. The level of communication makes no sense and it's very unprofessional and not serviced well. I also think it's sad that there is a contact number provided but you cant even speak with a real live human. It's an automated service telling you to chat with an agent via email. I hope that this company isnt FRAUDLENT company and taking decent innocent citizens money.

Waste of time. Ordered non prescription glasses and paid for expedited shipping. Four days later and the order isn't showing on my account, chat doesn't work on their website and can't get in touch with customer service. Will cancel order